Tóm tắt
Job Purpose: Own merchant-facing integration and onboarding activities from solution consultation to go-live, ensuring merchants can integrate, launch and operate MoMo payment products smoothly. Act as the bridge between Merchant, Business, Product and Tech teams. Key Scope: Integration / Merchant Onboarding / Merchant Solution / Merchant Experience ImprovementCore Skills: Payment Integration API / Technical Problem Solving / Merchant Consultation / Root Cause Analysis / Solution Design Stakeholder ManagementMô tả công việcBe a key merchant-facing contact; coordinate Merchant/KAM with Product, Tech, Operation and external parties to solve integration or production issues. Consult merchants on suitable payment models and technical approaches; support integration, testing and launch readiness to ensure smooth implementation. Understand merchant operational and technical pain points through integration cases, incidents, transaction data and merchant feedback; identify recurring or systemic problems rather than handling cases individually. Translate merchant problems into concrete solutions such as integration flow improvement, configuration change, SOP, tooling, monitoring or product enhancement. Work with Product/Tech to convert validated merchant problems into product improvements or reusable capabilities instead of repeated manual handling. Monitor post-launch integration quality, identify inactive/low-traffic or abnormal merchants and collaborate with relevant teams to understand root causes and recommend solutions. Act as the bridge between Merchant, KAM, Product, Tech and Operation to drive the selected solution to implementation. Expected Outcome: Merchants not only integrate and go live successfully, but recurring pain points are systematically reduced through better product, integration flow, tooling and operating solutions. Yêu cầu công việcMinimum Qualifications:Bachelor's degree in Business Administration, Technology, Economics,… Experience:2-3 years of experience in positions in these fields: product operation, business operation, or software development. Know how to use UML 2.5. Know how to read API interact between multiple systems. Essential skills:Good at communication, critical thinking, and problem-solving skills;Have knowledge in APIs application and technical is an advantage;Agile and flexible to give swift actions under high-pressure circumstances. Personal characteristics:High performers process mindsets, such as positive thinking, empathy, eager to learn, enthusiastic, reading situations. Problem solving; Project management; Presentation and communication good team player.
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Nguồn: careers MoMo
VN fintech super-app
HCMC · Hanoi · Sync · 122Tăng 17 job so với 3 ngày trước job
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122 job
Tóm tắt
Job Purpose: Own merchant-facing integration and onboarding activities from solution consultation to go-live, ensuring merchants can integrate, launch and operate MoMo payment products smoothly. Act as the bridge between Merchant, Business, Product and Tech teams. Key Scope: Integration / Merchant Onboarding / Merchant Solution / Merchant Experience ImprovementCore Skills: Payment Integration API / Technical Problem Solving / Merchant Consultation / Root Cause Analysis / Solution Design Stakeholder ManagementMô tả công việcBe a key merchant-facing contact; coordinate Merchant/KAM with Product, Tech, Operation and external parties to solve integration or production issues. Consult merchants on suitable payment models and technical approaches; support integration, testing and launch readiness to ensure smooth implementation. Understand merchant operational and technical pain points through integration cases, incidents, transaction data and merchant feedback; identify recurring or systemic problems rather than handling cases individually. Translate merchant problems into concrete solutions such as integration flow improvement, configuration change, SOP, tooling, monitoring or product enhancement. Work with Product/Tech to convert validated merchant problems into product improvements or reusable capabilities instead of repeated manual handling. Monitor post-launch integration quality, identify inactive/low-traffic or abnormal merchants and collaborate with relevant teams to understand root causes and recommend solutions. Act as the bridge between Merchant, KAM, Product, Tech and Operation to drive the selected solution to implementation. Expected Outcome: Merchants not only integrate and go live successfully, but recurring pain points are systematically reduced through better product, integration flow, tooling and operating solutions. Yêu cầu công việcMinimum Qualifications:Bachelor's degree in Business Administration, Technology, Economics,… Experience:2-3 years of experience in positions in these fields: product operation, business operation, or software development. Know how to use UML 2.5. Know how to read API interact between multiple systems. Essential skills:Good at communication, critical thinking, and problem-solving skills;Have knowledge in APIs application and technical is an advantage;Agile and flexible to give swift actions under high-pressure circumstances. Personal characteristics:High performers process mindsets, such as positive thinking, empathy, eager to learn, enthusiastic, reading situations. Problem solving; Project management; Presentation and communication good team player.
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Nguồn: careers MoMo
