Lead - Product

TheLead – User Product owns and drives the development of user-facing payment experiences within EPS, with a strong focus on Product Management, UI/UX and User Engagement. The role is responsible for identifying meaningful user problems, translating them into scalable product solutions, and working closely with Design, Tech, Data and Business teams to improve payment usability, adoption, engagement and overall transaction experience. This is an expert individual contributor role, expected to provide product leadership through expertise, decision-making and cross-functional influence rather than people management. Mô tả công việc1. User Product OwnershipOwn key user-facing payment journeys and continuously identify opportunities to improve usability, conversion and adoption. Translate user problems, business needs and technical constraints into clear product requirements and scalable product solutions. Define product priorities and contribute to the roadmap based on user impact, business value, technical feasibility and data.2. UI/UX Payment ExperienceWork closely with UX/UI Design to simplify payment journeys, reduce user friction and improve clarity across payment experiences. Ensure product solutions balance user experience, payment reliability, transaction performance and technical feasibility. Review and challenge product flows, interaction patterns and information hierarchy before implementation.3. User EngagementIdentify and develop user engagement opportunities across payment journeys, including triggers, placements, rewards, loyalty and contextual communication. Collaborate with relevant MoMo platforms and Business Units to integrate existing engagement capabilities into EPS products. Convert proven engagement patterns into reusable capabilities that can scale across merchants and payment use cases.4. Product Analytics OptimizationDefine and monitor key product metrics such as user funnel, payment success, latency, feature adoption, engagement and repeated usage. Use quantitative data, user behavior and qualitative insights to identify product problems and prioritize improvements. Evaluate product performance after launch and recommend further optimization based on measurable outcomes.5. Product Delivery Cross-functional LeadershipDrive product initiatives from problem discovery and solution definition through development, launch and post-launch evaluation. Work closely with Engineering, Design, Data, Business, Operations and other Product teams to resolve dependencies and ensure effective delivery. Act as the product expert for assigned user journeys and provide clear recommendations when trade-offs or cross-team decisions are required.6. Product Capability DevelopmentIdentify recurring user problems and convert validated solutions into reusable product patterns or capabilities. Contribute to product standards and best practices for EPS user products. Proactively surface opportunities where EPS can build differentiated payment experiences rather than relying on one-off implementations. Yêu cầu công việcEducation: Bachelor's degree in Business, Technology, Economics or a related discipline, or equivalent practical product experience. Experience:Approximately 4–6+ years of experience in Product Management, Product Development or related digital-product roles. Demonstrated experience owning user-facing products or product journeys from problem definition through launch and optimization. Experience working closely with Engineering, UX/UI Design and Data teams. Experience in fintech, payment, e-wallet, checkout, QR payment or consumer financial products is a strong advantage. Working Style:Strong ownership and ability to independently drive ambiguous product problems. Structured and critical thinker who can balance user needs, business impact and technical constraints. Curious about user behavior and willing to challenge assumptions using data and evidence. Comfortable collaborating across multiple teams and influencing stakeholders without direct authority. Able to move between strategic product thinking and detailed product execution when necessary.