Tóm tắt
We are looking for a Team Leader who can build a research team and set the quality bar for AI. In this role, you will own a research portfolio end to end, hold final accountability for the rigour of everything your team publishes, and define how MoMo judges whether its AI-powered insight products are accurate, useful and trustworthy for the people who rely on them. Mô tả công việc- Own the research portfolio of your group — decide which business questions are worth answering, which to decline, and how to allocate a team of three to four analysts across competing priorities from Business, Marketing and Product.- Design and oversee research projects that include either one or a combination of the following types of research: (1) quantitative research such as tracking surveys, e.g. brand health, competitive NPS; UA, market sizing and segmentation, campaign evaluation etc.; (2) qualitative research such as in-depth interviews, focus groups, diary studies, concept testing etc.; (3) secondary research such as competitor analysis, business model and strategy, product and marketing ideation etc.- Review and approve the research plans and outputs of Senior Research Analysts and Research Analysts — hold final accountability for methodological rigour and for the credibility of every conclusion that leaves the team.- Present and defend conclusions to senior stakeholders, and work across Business, Marketing, Product and Communication so that insight is embedded into execution.- Set and maintain the team’s working standards — research process, documentation, quality criteria and knowledge sharing — and drive the automation of manual research workflows into efficient, tool-based solutions.- Coach Senior Research Analysts and Research Analysts in research craft and stakeholder communication, with feedback specific enough to change how the next project is run.- Set objectives, review performance and build a development path for each member of the team.- Take part in hiring and onboarding, and in deciding how the team should grow as the research agenda expands.- AI product evaluation — own the evaluation framework for MoMo’s AI-powered insight products (e.g. Persona AI): translate an ambiguous intent such as “make answers more useful” into explicit quality dimensions — accuracy, usefulness, completeness, safety — with rubrics and clear pass/fail criteria that hold across products.- Ensure golden datasets are built and kept current: representative question sets with reference answers that AI outputs are scored against, maintained as products and user needs evolve.- Design human evaluation programs and calibrate the people who run them: scoring guidelines, evaluator training, and scoring that stays consistent and objective over time.- Act as the quality gate before rollout — decide whether an AI product is ready to ship, on evidence from structured stress-testing for hallucination, factual inconsistency and reasoning failures.- Read the failure taxonomy from real usage as an operating metric: track failure rates, and judge which failures are systemic and which are isolated.- Turn evaluation findings into product improvements — work with product owners and AI engineers at roadmap level so each round of evaluation lands as a concrete change. Yêu cầu công việc- 5+ years conducting market research and/or business consulting, including at least 2 years directly managing analysts.- Proven track record of owning a research portfolio and of reviewing other people’s work — not only delivering your own projects.- Excellent command of qualitative and/or quantitative methods — good moderation skills for qualitative work, and the ability to judge whether a quantitative analysis actually supports the conclusion drawn from it.- Ability to design rubric-based evaluation and judge outputs against defined criteria — the same rigour applied to designing a research instrument.- High attention to detail, especially in judging language quality, factual accuracy and subtle bias.- Experience coaching junior analysts, with evidence of measurable improvement in their work.- Curiosity and eagerness to try new methods, tools, or technologies; hands-on experience with AI/automation tools is a strong plus.- Strong business acumen, with the ability to build collaborative relationships cross-functionally and influence strategy and decisions at senior level.- Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously.- A plus: knowledge of fintech or user-focused products, and experience evaluating or building AI-powered products.- Language: proficient in English. Chinese is a plus.
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Nguồn: careers MoMo
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HCMC · Hanoi · Sync · 122Tăng 17 job so với 3 ngày trước job
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Tóm tắt
We are looking for a Team Leader who can build a research team and set the quality bar for AI. In this role, you will own a research portfolio end to end, hold final accountability for the rigour of everything your team publishes, and define how MoMo judges whether its AI-powered insight products are accurate, useful and trustworthy for the people who rely on them. Mô tả công việc- Own the research portfolio of your group — decide which business questions are worth answering, which to decline, and how to allocate a team of three to four analysts across competing priorities from Business, Marketing and Product.- Design and oversee research projects that include either one or a combination of the following types of research: (1) quantitative research such as tracking surveys, e.g. brand health, competitive NPS; UA, market sizing and segmentation, campaign evaluation etc.; (2) qualitative research such as in-depth interviews, focus groups, diary studies, concept testing etc.; (3) secondary research such as competitor analysis, business model and strategy, product and marketing ideation etc.- Review and approve the research plans and outputs of Senior Research Analysts and Research Analysts — hold final accountability for methodological rigour and for the credibility of every conclusion that leaves the team.- Present and defend conclusions to senior stakeholders, and work across Business, Marketing, Product and Communication so that insight is embedded into execution.- Set and maintain the team’s working standards — research process, documentation, quality criteria and knowledge sharing — and drive the automation of manual research workflows into efficient, tool-based solutions.- Coach Senior Research Analysts and Research Analysts in research craft and stakeholder communication, with feedback specific enough to change how the next project is run.- Set objectives, review performance and build a development path for each member of the team.- Take part in hiring and onboarding, and in deciding how the team should grow as the research agenda expands.- AI product evaluation — own the evaluation framework for MoMo’s AI-powered insight products (e.g. Persona AI): translate an ambiguous intent such as “make answers more useful” into explicit quality dimensions — accuracy, usefulness, completeness, safety — with rubrics and clear pass/fail criteria that hold across products.- Ensure golden datasets are built and kept current: representative question sets with reference answers that AI outputs are scored against, maintained as products and user needs evolve.- Design human evaluation programs and calibrate the people who run them: scoring guidelines, evaluator training, and scoring that stays consistent and objective over time.- Act as the quality gate before rollout — decide whether an AI product is ready to ship, on evidence from structured stress-testing for hallucination, factual inconsistency and reasoning failures.- Read the failure taxonomy from real usage as an operating metric: track failure rates, and judge which failures are systemic and which are isolated.- Turn evaluation findings into product improvements — work with product owners and AI engineers at roadmap level so each round of evaluation lands as a concrete change. Yêu cầu công việc- 5+ years conducting market research and/or business consulting, including at least 2 years directly managing analysts.- Proven track record of owning a research portfolio and of reviewing other people’s work — not only delivering your own projects.- Excellent command of qualitative and/or quantitative methods — good moderation skills for qualitative work, and the ability to judge whether a quantitative analysis actually supports the conclusion drawn from it.- Ability to design rubric-based evaluation and judge outputs against defined criteria — the same rigour applied to designing a research instrument.- High attention to detail, especially in judging language quality, factual accuracy and subtle bias.- Experience coaching junior analysts, with evidence of measurable improvement in their work.- Curiosity and eagerness to try new methods, tools, or technologies; hands-on experience with AI/automation tools is a strong plus.- Strong business acumen, with the ability to build collaborative relationships cross-functionally and influence strategy and decisions at senior level.- Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously.- A plus: knowledge of fintech or user-focused products, and experience evaluating or building AI-powered products.- Language: proficient in English. Chinese is a plus.
Đang tải…
Nguồn: careers MoMo
