Customer Success Collaborator, Zalo Ads

Customer Success & Support

• Support the Customer Success Manager in identifying, screening, and shortlisting potential customers.
• Guide customers on basic Zalo Ads processes, including account setup, campaign setup, payment, targeting, and campaign status.
• Follow up customers with pending issues, inactive campaigns, or low/no spending; support them in completing setup and maintaining advertising activities.
• Identify customer issues and escalate complex cases to relevant teams.

Customer Operations & Insights

• Support customer segmentation, tracking, and regular/ad-hoc reporting.
• Collect and categorize customer feedback; identify recurring problems and potential customer needs.
• Share customer insights to improve customer experience and identify growth opportunities.

Business Development Support

• Assist in researching existing and potential customers across major Ads Platforms (e.g., Google, Meta, TikTok) and identifying market trends.
• Prepare customer materials, proposals, and related documents under manager guidance.
• Support Zalo Ads training sessions, workshops, and events.
• Collaborate with Product, Marketing, Technical, and Data Analyst teams to resolve operational issues and improve customer experience.

• Bachelor’s degree in Marketing, Business Administration, Economics, Communications, or a related field; final-year students may also be considered.
• Clear and confident written and verbal communication with a customer-oriented mindset.
• Strong collaboration skills and ability to work effectively with internal teams.
• Able to organize tasks, manage multiple assignments, and meet deadlines with strong follow-through.
• Proficient in Microsoft Office, especially Excel/Google Sheets for reporting and analysis and PowerPoint/Google Slides for presentations.
• Positive attitude, persistence, independence, and willingness to learn new technologies and market trends.

This opportunity is ideal for entry-level candidates with 0–2 years of experience who are eager to learn, develop their expertise, and grow with the team.

This is a full-time, on-site position based at the Zalo Sala Office (District 2), with working hours from 9:00 AM to 6:00 PM, Monday to Friday.

Due to the high volume of applications, please note that only shortlisted candidates will be contacted within the next three weeks.

We are looking for a Customer Success Collaborator to support our Customer Success team in managing and developing Long-tail customers. You will work directly with customers to provide timely support, follow up on their advertising activities, and help them get better value from Zalo Ads.

This opportunity is ideal for entry-level candidates with 0–2 years of experience who are eager to learn, develop their expertise, and grow with the team. This is a full-time, on-site position based at the Zalo Sala O...