Senior Product Specialist, Zalo Video (View Experiences)

• Lead the end-to-end viewer experience across Zalo Video;
• Own the end-to-end viewer journey when users consume content on Zalo Video, including Player, Livestream, Profile, Search & Explore experiences;'
• Define product vision, strategy, roadmap, and priorities to improve the usability, reliability, and overall quality of the viewer experience;
• Identify key user pain points and opportunities across the viewer journey, and translate them into product solutions and actionable initiatives;
• Work closely with Product, Engineering, Design, Data, Content, and other cross-functional teams to design, implement, and roll out viewer experience improvements;
• Monitor and diagnose product performance through user behavior, feedback, and key experience metrics to identify gaps and drive continuous improvement;
• Ensure a seamless and consistent viewing experience across different content formats and user scenarios;
• Drive experimentation and data-driven optimization to improve content consumption, user engagement, and viewing quality;
• Lead and develop team members through clear goal setting, prioritization, coaching, and regular performance feedback.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related fields;
• 5+ years of experience in product management, product development, or related fields, preferably in consumer-facing digital products, video, content, or media platforms;
• Strong experience in owning end-to-end product experiences, user journeys, and product roadmaps;
• Strong understanding of video consumption, player experience, livestream, search, discovery, or other content platform experiences;
• Superior analytical and problem-solving skills, with the ability to use data and user insights to identify product opportunities and diagnose experience issues;
• Strong understanding of product usability, reliability, performance, and user experience quality;
• Proven experience working with cross-functional teams, including Engineering, Design, Data, Content, and other stakeholders;
• Strong leadership and people management skills, with experience mentoring or leading product team members;
• Strong ownership, prioritization, and execution skills in a fast-paced product environment;
• Excellent written and verbal communication skills.

Zalo Video is the video experience within Zalo, helping millions of users discover engaging content and connect with creators every day. As a Senior Product Specialist (View Experiences), you will own and elevate the end-to-end viewing journey across key surfaces such as Player, Livestream, Search, Explore, and Profile, shaping how users consume content and driving engagement through exceptional product experiences.

Zalo Video is the video experience within Zalo, helping millions of users discover engaging content and connect with creators every day. As a Senior Product Specialist (View Experiences), you will own and elevate the ...