Product Operation Collaborator, ZVAS

Traffic & Touchpoint Operations

• Own end-to-end operation of all growth touchpoints to maximize traffic and drive user acquisition, activation, and retention targets;
• Closely monitor performance across all touchpoints to keep operations on track, applying a strong understanding of the underlying data to propose growth solutions across touchpoints;

Go-to-Market & Campaign Execution

• Drive the execution of campaigns and offer rollouts on a recurring basis, delivering against the periodic user growth plan;
• Participate in developing and executing communication channels as part of the go-to-market strategy for product launch;
• Maintain a thorough understanding of product specifications and take ownership of all work required to ensure product features are delivered exactly according to specs and meet quality standards;
• Support the experimentation roadmap, including A/B test setup and performance monitoring;

Cross-functional Coordination

• Plan and track progress across relevant teams to ensure all materials required for touchpoint operations are fully ready and delivered accurately and on schedule;
• Serve as the coordination point across the Developer, Content, and Customer Service teams, and other stakeholders, to ensure smooth operations and effective change management for new updates;

Product System & Administration

• Product Tool & Internal Process Management: Maintain strong command of internal operating tools and proactively propose process optimization or workflow automation to improve overall operational efficiency;
• Operational Administration & Reporting: Handle administrative and paperwork tasks required to support partnership agreements and day-to-day operations.

• 1+ years of experience in Product Operations, Marketing Operations, Project Management, or a related execution-focused role within consumer technology (Background in fintech, e-commerce, or on-demand/super-app platforms is a strong plus);
• Technical comfort navigating and working across multiple operating tools, content management systems, and internal platforms;
• Detail-oriented and data-driven, able to prioritize tasks logically and apply data to daily operational and growth decisions;
• Strong product and user mindset, with good communication and problem-solving skills to collaborate effectively across teams;
• High sense of ownership, proactive and eager to learn.

zStyle is Zalo’s premium personalization platform - enabling millions of users to express themselves through custom avatars, themes, music, and digital experiences across Vietnam’s largest messaging network. We are expanding the team driving zStyle’s growth - not just to increase revenue, but to craft delightful product experiences that users genuinely want to pay for. 

This role represents the critical checkpoint through which every user-facing campaign and feature must pass before reaching the market - the point where the product truly meets its users. Through a comprehensive, end-to-end understanding of touchpoint operations, you serve as a trusted advisor to user growth initiatives across the entire product, ensuring that growth strategies remain grounded in operational reality and are executed with precision and consistency at scale.

zStyle is Zalo’s premium personalization platform - enabling millions of users to express themselves through custom avatars, themes, music, and digital experiences across Vietnam’s largest messaging network. We are ex...