1. Strategic Planning & Budget Management

• Develop and execute annual and mid-to-long-term workplace/office operation strategies aligned with the company’s growth and business needs.
• Plan, manage and optimize the overall general administration/office operation budget, including office space renting, facilities, maintenance, assets and operating expenses.
• Drive cost efficiency through resource optimization and strategic vendor negotiation.

2. Workplace, Facilities & Real Estate Management

• Manage overall workplace and facilities operations, ensuring efficient space utilization and scalability in line with headcount growth.
• Lead office setup, renovation, expansion and relocation projects.
• Ensure critical facilities and building systems—including utilities, fire safety, security and internet—operate reliably, safely and efficiently as workplace safety standards.
• Continuously improve the workplace to provide a modern, safe, green, clean and engaging working environment.
• Oversee administrative support to senior management and executives, including calendar coordination and appointments; support employee onboarding, travel arrangements, and other workplace services.

3. Process & Vendor Management

• Develop, standardize and continuously improve office administration/workplace policies, processes and service standards across the organization.
• Lead strategic vendor sourcing, evaluation, negotiation and contract management.
• Monitor and evaluate vendor performance to ensure service quality, cost effectiveness.

4. Risk, Safety & Compliance

• Ensure workplace operations comply with relevant regulations and standards, particularly fire safety, occupational health & safety, environmental and workplace requirements.
• Identify operational risks and develop contingency/business continuity plans for major incidents and disruptions.
• Promote sustainability, ESG (Environmental, Social, and Governance) and workplace safety initiatives.

• Bachelor’s degree in Business Administration, Management, or related fields.
• 7+ years of relevant experience in Office/Workplace Management, Facilities, Administration, Corporate Services or related functions, with proven team leadership experience.
• Strong interpersonal and communication skills in both Vietnamese and English, with the ability to work effectively with senior stakeholders and external partners.
• Excellent planning, organization, multitasking, and problem-solving skills.
• Proactive, service-oriented, detail-conscious, and able to embrace challenges and take ownership in a fast-paced environment.

Zalo is looking for an experienced Office Manager to lead strategic planning and overall management of workplace infrastructure, facilities, office budgets, and administrative operations to support employees, senior management and executives where applicable.
The role drives system and process optimization, cost efficiency, and operational excellence to ensure a world-class, safe, efficient, sustainable, and scalable workplace that supports business growth and delivers a modern, green, clean, and well-maintained environment for employees.

The ideal candidate is a strong people leader with solid expertise in office operations, capable of building a scalable, efficient and well-governed workplace operation, while continuously improving employee experience, cost efficiency, safety and service quality.

Zalo is looking for an experienced Office Manager to lead strategic planning and overall management of workplace infrastructure, facilities, office budgets, and administrative operations to support employees, senior m...