Our Mission:
At Gia Binh International Airport (GBIA), we are building a unified Guest Platform across mobile, web, and key airport touchpoints to meet world-class experience standards. Together, these products will connect users with trusted services, personalized experiences, and seamless journeys across the One Mount, Techcombank, and Masterise ecosystems.
The Role:
We are looking for a strategic, customer-obsessed, and data-driven Head of Product to own high-impact products from vision to execution for the new international airport. You will define product strategy, lead discovery, and deliver customer-centric experiences that drive user acquisition, engagement, and long-term retention. You will lead the strategy for key Guest Platform journeys such as onboarding, Fly, Navigate, Shop, Loyalty, and AI Concierge.
Strategic Responsibilities
- Own the Product: Define product vision, strategy, roadmap, and success metrics, taking end-to-end ownership of the GBIA Guest Platform.
- Champion the Customer: Translate guest insights and Customer Journeys into product opportunities, concepts, and end-to-end experiences.
- Lead Product Discovery & Delivery: Validate ideas through research, experimentation, MVPs, and iterative development, working closely with engineering and design teams.
- Build Connected Experiences: Design seamless customer journeys across physical-digital interfaces, integrating airport services with lifestyle, loyalty, and fintech ecosystems to create greater value for users and partners.
- Drive Data-Informed Decisions: Define product KPIs, leverage analytics, and continuously optimize customer and business outcomes.
- Collaborate Across Functions: Partner with Engineering, Design, GBIA CX, Business teams, and international aviation partners to deliver impactful products and align teams around a shared vision.
Leadership Profile
- 8+ years of Product Management experience, with a proven track record of launching and scaling successful digital products and leading complex product teams.
- Strong product discovery, customer research, and problem-solving capabilities.
- Experience in travel, aviation, hospitality, mobility, super-app, eCommerce, fintech, or large B2C ecosystems is highly preferred.
- Experience with omni-channel or physical-digital experiences such as kiosks, self-service, or navigation.
- Strong analytical mindset with experience using product analytics tools such as Amplitude, Mixpanel, or Google Analytics.
- Good understanding of APIs, system integrations, Agile/Scrum, and modern technology platforms.
- Strong stakeholder management and working English to collaborate with cross-functional teams, senior leadership, and international aviation partners.
Benefit and Perks
Salary & Allowances
- 13-month salary with annual performance bonus, project incentives, sales incentives (based on position)
- Lunch allowance: 730.000 VND/month
- Special occasion bonus: 2.500.000VND/year
- Annual leaves: Up to 20 days/year (based on levels)
- Health: Social insurance, premium health insurance, yearly health check
- Laptop, screen and other needed facilities/accounts/tools for work
Career Growth
- Yearly salary review and promotion
- Diverse career path: Management or Expert and functions rotation opportunity
- Free learning sources in Udemy, Coursera, O'Reilly platforms; internal workshop, certification sponsorship, and exclusive mentoring from C-levels
- Recognition and awards at team and organizational levels.
- Grow your career with opportunities across the dynamic ecosystem of Techcombank & Masterise Group.
- Access special loan offers with competitive interest rates and flexible grace period options tailored to your financial needs.
Working Environment
- Open & collaborative working space fosters both individual focus and teamwork activities
- Young, dynamic, and collaborative working atmosphere
- Unwind zones: gaming, table tennis, yoga, gyms, bath rooms.
- Personal lockers with QR code access.
- Quarterly/yearly teambuilding & engaged internal events.
