Scrum Master/Scrum Coach

ABOUT ONE MOUNT

One Mount is Vietnam's leading technology ecosystem, developing innovative technology solutions across the value chain, including retail, distribution, real estate,  and financial services. Beyond its core products and platforms, One Mount also serves as a strategic technology partner to the broader Techcombank and Masterise Group ecosystem, driving technology development across diverse industries such as aviation, AI, payment platforms, healthcare, and other innovative technology-driven businesses. 

Our mission is to build Vietnam's most trusted ecosystem, empowering people and businesses to realize their full potential at the intersection of technology and humanity.

Joining One Mount as a Scrum Master offers the opportunity to work across diverse business domains and industries, gain exposure to complex technology initiatives, and collaborate with one of Vietnam's strongest and most multidisciplinary technology teams. This is an opportunity to continuously expand your expertise, embrace new challenges, and make a meaningful impact on technology delivery at ecosystem scale.

ABOUT THE ROLE

Serving as a servant leader, facilitator, and Agile coach for delivery teams and the broader organization, the Senior/Expert Scrum Master drives team performance and delivery excellence while proactively identifying and addressing risks and issues at both team and portfolio levels. The role also mentors Junior Scrum Masters and plays a key part in driving Agile transformation initiatives and strengthening Agile practices across the organization.

I. Key Responsibilities

Product Leadership & Strategic Alignment:

• Guide and align delivery teams toward a shared vision and clear product objectives.
• Evaluate team capacity and balance priorities and schedules through active collaboration with Product Owners and key stakeholders.
• Deliver comprehensive updates to leadership regarding key milestones, deliverables, cross-team dependencies, and potential risks.

Delivery Excellence & Process Governance:

• Uphold high standards of execution and engagement across all Agile and Scrum ceremonies.
• Ensure all Scrum events are carried out effectively, efficiently, and with full team involvement.
• Support teams in structuring, tracking, and executing large-scale releases spanning multiple Sprints.
• Facilitate seamless cross-functional collaboration by maintaining alignment across departments, tracking integration efforts, and driving transparent communication.
• Proactively identify, address, and eliminate risks or blockers impacting inter-team operations.

Team Enablement & Coaching:

• Train and mentor teams to foster self-organization, high performance, and an Agile mindset.
• Empower teams to independently manage Scrum events, step in to facilitate whenever necessary.
• Provide coaching and mentorship to individuals and associate Scrum Masters on Agile best practices.
• Leverage Agile frameworks and prior expertise to consult, facilitate problem-solving, and drive continuous improvement.
• Maintain clear and effective communication across all organizational layers of management..

Organizational Agile Advancement:

• Guide and support junior Scrum Masters to ensure delivery excellence in their roles.
• Develop training materials and lead organization-wide workshops on practical Agile and Scrum application.

II. Requirements 

• At least 4–5 years of Scrum Master experience, including a minimum of 2 years supporting multi-team environments or large-scale initiatives.
• Extensive expertise in SDLC frameworks such as Scrum and Kanban.
• Proven background managing complex digital products, such as Online Banking or major tech projects.
• Mandatory advanced Scrum certifications (e.g., PSM II, A-CSM) or Scaling Agile certifications (e.g., SAFe SM, LeSS, Nexus).
• Deep expertise in Jira: managing backlogs, sprint planning, tracking velocity, and generating analytical reports (Burndown, Control Chart, CFD).
• Advanced Jira administration skills: configuring workflows, establishing automation rules, and building custom dashboards for risk tracking.
• Strong Confluence proficiency for knowledge bases, decision records, and team retrospectives.
• Strong leadership and motivational abilities, with proven success presenting to and negotiating with senior leaders.
• Exceptional communication and negotiation capabilities at an executive/organizational level.Demonstrated expertise in servant leadership, change management, and coaching Agile practitioners.
• Experience creating documentation and facilitating internal Agile/Scrum learning programs.

III. Benefits and Perks

Salary & Allowances

• 13-month salary with annual performance bonus, project incentives, sales incentives (based on position)
• Lunch allowance: 730.000 VND/month
• Special occasion bonus: 3.000.000 - 5.000.000 VND/year
• Annual leaves: Up to 20 days/year (based on levels)
• Health: Social insurance, premium health insurance, yearly health check 
• Laptop, screen and other needed facilities/accounts/tools for work

Career Growth

• Yearly salary review and promotion.
• Diverse career path: Management or Expert and functions rotation opportunity.
• Free learning sources in Udemy, Coursera, O'relly platforms; internal workshop, certification sponsorship.
• Recognition and awards at team and organizational levels.
• Grow your career with opportunities across the dynamic ecosystem of Techcombank & Masterise Group.
• Access special loan offers with competitive interest rates and flexible grace period options tailored to your financial needs.

Working Environment

• Open & collaborative working space fosters both individual focus and teamwork activities
• Young, dynamic, and collaborative working atmosphere
• Unwind zones: gaming, table tennis, yoga, gyms, bath rooms.
• Personal lockers with QR code access.
• Quarterly/yearly teambuilding & engaged internal events.