Senior Business Analyst (GenAI)

About FPT Smart Cloud

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission of generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

About the Team

You will join a product team that builds AI-powered B2B SaaS platforms for enterprise customers. The team works in Agile/Scrum with the Product Owner, Designers, Software Engineers, AI Engineers and QA, and uses AI tools in daily work.

Key Responsibilities

Requirement analysis & specification

• Work with the Product Owner and stakeholders to clarify the user problem, business value and success metrics of each feature.
• Write PRDs, User Stories and Acceptance Criteria in Given/When/Then format that Dev and QA can use without asking back.
• Model business flows, roles and permissions, state transitions and data (activity/swimlane, sequence, state diagram, ERD).
• Keep requirements ready at least one sprint ahead of development.

As-is analysis & integration

• Analyse existing systems from user manuals, API documents and source code. Document the gaps between current behaviour and target business rules.
• Define data mapping and migration rules together with engineers.
• Specify integrations with third-party systems and platforms through APIs and webhooks.

AI & non-functional requirements

• Work with AI Engineers to specify GenAI/LLM features: expected behaviour, edge cases, fallback rules and evaluation criteria.
• Specify multi-tenant, role-based access, audit and personal data protection requirements (Decree 13/2023/ND-CP).

Delivery & leadership

• Join sprint planning, refinement and review. Answer Dev/QA questions and assess the impact of requirement changes.
• Support UAT and feature acceptance with customers. Turn feedback into backlog proposals.
• Coach other BAs. Set up templates, checklists and peer review to keep requirement quality high.
• Use AI assistants to speed up analysis and documentation, and verify every output before hand-off.

What Success Looks Like (first 6 months)

• Dev and QA start each sprint with approved stories and rarely need to ask back.
• Requirements for your squad stay one sprint ahead of development.
• Every requirement change has a clear record: what changed, why, and which stories it affects.

Requirements

Must-have

• 4+ years as a Business Analyst or Product Analyst in software products, with at least 2 years on B2B SaaS or platform products.
• Proven track record of writing PRDs, User Stories, Acceptance Criteria and process models for complex, multi-role features.
• Experience in Agile/Scrum teams using Jira and Confluence.
• Solid understanding of REST APIs, JSON, relational databases (basic SQL), authentication and authorization (OAuth 2.0/SSO, RBAC), webhooks and system integration.
• Able to read API specifications (Swagger/OpenAPI) and basic code to verify how a system actually behaves.
• Strong analytical thinking: ask the right questions, separate facts from assumptions, and break large problems into small, testable stories.
• Clear written communication in Vietnamese and English. Able to read technical documents in English.

Nice-to-have

• Experience with CRM, customer experience (CX) or Conversational AI products.
• Knowledge of Generative AI, LLMs, AI Agents, RAG, prompt engineering or AI evaluation.
• Experience with existing (brownfield) products: reverse engineering, as-built documentation, data migration.
• Experience with enterprise customers in regulated industries.
• Tools: Postman, Figma, Miro, Draw.io, Mermaid or PlantUML.
• Certificates: CBAP/CCBA, PSPO or PSM.

Top Benefits

• Salary: competitive, paid according to ability. Negotiable during the interview.
• Social insurance and health insurance according to labor laws.
• Creative, open-minded working environment that respects individuals.
• FPT Premium Care package.
• Activities and culture with FCI and FPT Corporation.
• Study support package for children of FCI union members.
• Sponsorship for related courses and certifications.

Working Environment

• Location: 22nd Floor, Vinacomin Tower, No. 3 Duong Dinh Nghe, Cau Giay, Hanoi.
• Working hours: 8:30 AM – 12:00 PM and 1:00 PM – 5:30 PM.
• Working days: Monday to Friday (weekends off).

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Team Leader

Email: [email protected] · Phone: 0962 456 194

FPT Smart Cloud (FCI) Co., Ltd. – 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay, Hanoi