Solution Engineer

Job Summary:

We are seeking a hands-on and adaptable Robotics Solutions Engineer to join our humanoid robotics deployment team. You will be responsible for conducting on-site assessments, identifying automation opportunities, and deploying humanoid robots across diverse environments — from factories to hotels, malls, hospitals, and more. This role requires both engineering execution and practical troubleshooting skills across electrical, mechanical, and system domains.

Position: Solution Engineer
Department: Product deployment
Location: Gia Lam, Ha Noi
Reports to: Head of Product Deployment

Key Responsibilities:

• Coordinate with internal teams and clients to plan deployments tailored to each site.

• Lead robot installation, mechanical/electrical setup, wiring, and safety validation.

• Configure motion parameters, sensors, and system behavior to ensure real-world stability.

• Diagnose and resolve hardware issues (actuators, sensors, power systems).

• Perform regular maintenance and quick repairs when necessary.

• Train on-site technicians and operators on robot usage, basic troubleshooting, and maintenance procedures.

• Prepare detailed deployment documentation (checklists, cabling diagrams, maintenance logs).

• Collaborate with R&D teams to feedback deployment insights for future product improvements.

Requirements:

Must Have:

• Bachelor’s degree in Mechatronics, Robotics, Electrical Engineering, Mechanical Engineering, or related fields.

• Strong hands-on experience with robot hardware, including actuators, sensors, wiring, and control boxes.

• Ability to read and interpret mechanical drawings, wiring diagrams, and installation manuals.

• Solid troubleshooting skills in mechanical, electrical, and system-level problems.

• Willingness to travel frequently to deployment sites and work in varied environments.

• Strong communication skills to work with cross-functional teams and train non-engineering personnel.

Nice to Have:

• Familiarity with Linux and robotic frameworks (ROS, ROS2).

•  Experience with sensor integration (LiDAR, IMU, camera) and calibration.

•  Prior work in service/hospitality environments with customer-facing robotics.

•  Ability to script basic tools or automation tasks (Python, Bash).

•  Understanding of robot safety standards (ISO 10218, CE).

Benefits:

• Competitive salary and benefits package (open to salary negotiations).

• Opportunities for professional development and career growth.

• Flexible work arrangements.

• A collaborative and innovative work environment where ideas are valued and creativity is encouraged.