Product Operations Executive

Gamification Platform is MoMo’s end-to-end platform for delivering gamification solutions from development to operation, making gamification seamless for Business, Product teams, and partners with fast deployment, optimized resources, and great customer experiences. As a Product Operations Executive, you’ll help make this vision happen by enabling smooth campaign operations, improving workflows, and turning operational challenges into scalable, fast, and reliable solutions. Mô tả công việcStandard Campaign Operations Supervision BU EnablementEvaluate campaign requests and train Business Units (BUs) to configure campaigns through self-serve tools using standard solutions, in line with operational workflows. Supervise and validate campaign configurations and readiness before launch. Monitor live campaigns, identify operational anomalies, and coordinate resolution to minimize business impact. Special Campaign Operations Customer SupportDirectly execute campaign-specific operations, including content preparation, system configuration, and setup across relevant tools and platforms. Investigate customer complaints, identify root causes, and coordinate or determine appropriate compensation based on established policies. Large-Scale Campaign Operations Supervision EnablementContribute to operational planning for large-scale campaigns by defining workflows, resources, timelines, and readiness criteria. Guide and coordinate stakeholders to ensure execution aligns with business requirements and operational constraints. Monitor operational readiness, identify risks, and support issue resolution throughout campaign execution. Capture lessons learned and recommend improvements to workflows, documentation, and tools for future launches. Workflow Product Optimization:Identify recurring operational issues, process bottlenecks, and gaps in existing documentation and tools. Improve SOPs, workflows, and training materials to increase efficiency and enable greater BU self-service. Act as a coordination point between Business, Product, Engineering, and other stakeholders to clarify operational requirements and facilitate issue resolution. Partner with Product Owners to translate operational pain points into actionable product improvements. Yêu cầu công việcEducation:Required: Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field. Preferred: Coursework or certifications in Product Management, Business Analysis, or Process Improvement. Experience:1–3 years of experience in product operations, business operations, campaign operations, project coordination, or a related role. Experience coordinating cross-functional stakeholders and handling operational issues under time constraints. Experience in fintech, gamification, digital platforms, or campaign management is a plus. Domain Knowledge:Understanding of digital product operations, campaign execution workflows, and customer experience. Ability to translate business requirements and product functionality into operational procedures. Familiarity with incident management, root-cause analysis, workflow optimization. Experience in AI tools, AI workflow automation is a plus. Problem-Solving Collaboration:Strong analytical thinking, attention to detail, and a proactive approach to identifying and resolving operational issues. Effective communication and stakeholder management skills, with the ability to coordinate across Business, Product, Engineering, and Customer Service teams. Ability to manage multiple campaigns and priorities while maintaining execution quality. A continuous-improvement mindset, with an interest in turning recurring manual tasks into standardized processes or scalable tools.