ABOUT FPT SOFTWARE
- FPT Software, a subsidiary of FPT Group, is a leading global IT service provider headquartered in Vietnam. With 33,000+ employees in 88 offices across 30 countries, we serve 1,100+ clients, including 96 Fortune 500 companies.
- We believe diversity fuels innovation and strive to create an inclusive workplace where talents of all backgrounds thrive. We welcome expatriates and international professionals to bring fresh perspectives and help shape the future of technology.
RESPONSIBILITIES
- Working on the customer’s system for Helpdesk.
- Receive and respond for the inquiries from user via phone call/ mail/ TMS.
- Provide advice, guidance, solution to users to solve the issue.
- Update ticket status frequently to users and relevant stakeholders by following the SLA.
- Administration, support, and configuration of the system for user follow the available guideline
REQUIREMENTS
- College graduated or higher
- Good in Japanese, speaking well (JLPT N3+)
- Have a good customer support mindset and attitude.
- Fast learning & proactive with problem-solving skills.
- Can work on Vietnamese holidays and work in shifts.
- ITIL certificate is a plus point.
WHAT COMPANY OFFERS
- Salary review 1 times/year or on excellent performance.
- Health insurance "FPT care" exclusively for FPT official employees.
- Monthly bonus based on work performance for official employees
- 13th month salary and holiday bonus for official employees
- Annual leave, working conditions follow Vietnam labor laws.
- International, dynamic, friendly working environment.
CONTACT
Department: Central Talent Acquisition – FPT Software Workforce Assurance – FPT Software Da Nang Company Limited
Email: [email protected]
Website: www.career.fpt-software.com
