Administrator CRM - One of the UK leading financial services companies

ABOUT US

FPT Software, a subsidiary of FPT Group, is a leading global IT services provider headquartered in Vietnam. With over 33,000 employees across 90 offices in 30 countries, we deliver innovative and scalable technology solutions to more than 1,100 clients worldwide, including 96 Fortune 500 companies. Through our global career platform, we offer a variety of career opportunities in software engineering, AI, cloud computing, digital transformation across Asia, Europe, and the Americas. We believe diversity drives innovation and are committed to cultivating an inclusive, high-performance environment where individuals from all backgrounds can excel and build meaningful careers.
Join us and accelerate your career with a global team redefining the future of technology.

JOB OVERVIEW  

We are currently looking for an Administrator - CRM to join our project team, which is one of the UK’s leading financial and online retail corporations specializing in corporate travel solutions., with annual revenue exceeding £2.2 billion. 

RESPONSIBILITIES

• Ensure efficient operation, maintenance, and enhancement of CTM’s CRM platform (Microsoft Dynamics 365).
• Provide technical support and training to end-users to maximize CRM adoption and usability.
• Manage CRM data integrity, including data cleansing, validation, and governance.
• Collaborate with cross-functional teams to support system integration and ensure seamless data flow across platforms.
• Monitor system performance and troubleshoot issues to maintain platform stability and reliability.
• Drive continuous improvement by staying updated on new CRM features, functionalities, and best practices.
• Support business processes by configuring CRM workflows, dashboards, and automation tools.

REQUIREMENTS 

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) and/or
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate and/or Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate.
• Experience in CRM administration and configuration, particularly with Microsoft Dynamics 365.
• Proficiency in managing CRM data integrity, including data cleansing and governance.
• Knowledge of system integration and API connectivity between CRM and other platforms.
• Ability to provide technical support and troubleshoot CRM-related issues.
• Familiarity with scripting and automation tools such as Power Automate or JavaScript.
• Strong analytical skills in problem-solving, process optimization, and trend analysis.
• Rotational Shift-working for rotation among ANZ, ASIA, NA, EMEA time zone

 WHAT COMPANY OFFERS 

• Salary range: $1500 - $3000
• Performance-based bonuses up
• FPT Care insurance plan tailored for FPT employees
• Attractive annual summer vacation allowance
• Sponsored training courses for personal growth and up to 100% coverage for certification costs
• Global and inclusive workplace with monthly cross-cultural events
• International exposure and career growth across global locations
• Work-life balance benefits with a flexible leave policy and annual health check-ups to support employee well-being

CONTACT  

Name: Vu Hong Nhung (Ms.) - Talent Acquisition Specialist 

Department: North Talent Acquisition - FPT Software Workforce Assurance – FPT Software Hanoi Company Limited 

Email: [email protected] 

Website: www.career.fpt-software.com