About the Role
We are seeking an Associate Scrum Master to support squad delivery operations and help maintain the operating rhythm that enables predictable, high-quality delivery. In this role, you will work closely with the Payment Team Scrum Master to facilitate ceremonies, track sprint health, coordinate with team members in Ha Noi, and develop your skills in Agile delivery management within Everfit's fast-paced environment.
Responsibilities
- Support sprint execution and commitment tracking: Assist in facilitating daily stand-ups, sprint planning and track sprint progress and commitment health, flag risks and blockers early to the Scrum Master, and help maintain visibility of work status across the team.
- Coordinate backlog refinement logistics: Schedule and prepare refinement sessions with PO/PM and the team, ensure stories have necessary documentation (like ACs, estimability) before sessions (meet DoR), take notes on decisions and open questions, and follow up on action items to keep the ready backlog healthy.
- Facilitate communication across locations: Serve as the Ha Noi point of contact for the Payment team, ensure smooth information flow between Ha Noi and Da Nang team members, and help bridge any coordination gaps due to location split. Detect change drivers early (scope shifts, risks, dependency changes), facilitate re-commitment discussions with Product Manager and the squad, document “why/when” clearly, and communicate impacts transparently to stakeholders.
- Support cross-squad dependency management: Identify and track dependencies impacting squad delivery, drive follow-ups with owners in other squads, and escalate unresolved risks early to ensure dependencies do not surprise or block committed work.
- Support onboarding into squad context: Help run onboarding sessions for new squad members on Scrum flow, Jira boards, ceremonies, and squad norms using established checklists.
- Assist in incident and blocker coordination: When blockers or incidents arise, help gather information, track resolution progress, update relevant stakeholders, and document outcomes for post-incident reviews.
- Contribute to continuous improvement: Collect feedback and data for retrospectives, help document improvement experiments and their outcomes, and support the adoption of new practices within the squad.
Requirements
- A minimum of 2+ years of experience in software project management.
- Familiarity with software development lifecycle for Web and Mobile applications.
- Proficiency in applying the Scrum framework and Agile principles.
- Expertise in using Jira or similar project tracking tools.
- Strong attention to detail and organizational skills to manage multiple tasks.
- Proven problem-solving and conflict-resolution abilities, with the capacity to analyze and resolve issues quickly.
- Proactive mindset with eagerness to learn and take initiative.
- Good communication skills with ability to facilitate small group discussions.
- Comfortable working in a distributed team environment across locations.
- Experience in engaging with customers to understand requirements and constructively evaluate their feasibility.
- Adaptable and open to feedback, with a collaborative team spirit.
- Proficiency in English communication (written and verbal).
Preferred Skills
- Scrum Master certification (e.g., PSM) is highly desirable.
- Familiarity with UI/UX principles and best practices is an advantage.
- Exposure to payment systems, subscription models, or fintech domains.
Benefits
