Product Owner

**Company Description:**

VinSmart Future (VSF) is the leading technology company within the Vingroup Corporation, formed by the merger of the group's entire technology ecosystem, including VinApp, VinIT, VinBigdata, and other tech units. As a core driver of Vingroup's future growth, VSF is at the forefront of technological development, with artificial intelligence (AI) as its foundation. With a talented team of nearly 4,000 local and international technology experts, VSF focuses on creating high-utility technologies that enhance lives and connect data, models, and infrastructure to unlock new possibilities.

**Key Responsibilities**

Product Strategy & Backlog Management

• Define product vision, roadmap, and priorities for assigned product domains.
• Own and maintain the product backlog based on business impact and user value.
• Create clear PRDs, user stories, and acceptance criteria.
• Collaborate with Design and Engineering teams to deliver high-quality user experiences.
• Align product initiatives with company objectives and quarterly OKRs.

Community Management & Trust & Safety

• Lead development of community management capabilities, including user moderation, content moderation, member management, and reporting tools.
• Define moderation workflows, escalation processes, and trust & safety frameworks.
• Build internal admin portals and operational tools to support community operations teams.

Digital Store & Monetization

• Develop and optimize a digital item marketplace for stickers, avatars, themes, gifts, and creator-generated content.
• Define creator onboarding, content approval, catalog management, and payout processes.
• Design and improve monetization flows, including IAP, payment gateways, subscriptions, and future virtual currency initiatives.
• Monitor key business metrics such as GMV, conversion rate, creator retention, and profitability.
• Benchmark leading platforms such as Telegram, LINE, Discord, and Zalo to identify growth opportunities.

Delivery & Cross-functional Collaboration

• Act as Product Owner within Agile/Scrum teams.
• Partner closely with Engineers, Architects, QA, and Designers throughout the development lifecycle.
• Break down complex initiatives into deliverable increments and manage dependencies across teams.
• Lead UAT, validate releases, and ensure product quality before launch.
• Proactively communicate progress, risks, and mitigation plans to stakeholders.

Data-Driven Product Decisions

• Define success metrics for new features and measure post-launch performance.
• Design and evaluate A/B tests to validate product hypotheses.
• Use insights and analytics to drive roadmap and prioritization decisions.

**Requirements**

Experience

• Minimum 3 years of experience as a Product Owner or Product Manager for internet or consumer products.
• Hands-on experience in at least one of the following domains:
• Messaging / Chat / Community Platforms
• Digital Item Store / Marketplace
• Monetization Platforms (IAP, subscriptions, payment systems)
• Trust & Safety / Content Moderation
• Internal Operations Tools / Admin Portals
• Ability to demonstrate shipped products and measurable business impact.

Technical Skills

• Strong understanding of Agile methodologies and product development lifecycle.
• Proficient in AI-powered productivity tools.
• Experienced in writing PRDs, user stories, and acceptance criteria.
• Familiar with Figma, FigJam/Miro, Jira, Confluence, and Notion.
• Understanding of Apple/Google IAP and payment gateway integrations is a strong advantage.

Soft Skills

• Strong analytical and problem-solving abilities.
• Business-level English communication skills.
• Ability to communicate effectively with both technical and business stakeholders.
• Excellent documentation, stakeholder management, and collaboration skills.
• Highly proactive, detail-oriented, and self-driven.

**Benefits:**

• Flexible working hours and attendance policy (Work from Home on working Saturdays).
• Attractive compensation and bonus packages, highly competitive in the market.
• Exclusive employee benefits across the Group’s ecosystem in accordance with company policies.
• Opportunity to work on large-scale and strategic technology projects.
• Professional technology environment with leading scientists, experts, and engineers from top technology companies in Vietnam and around the world.
• Free access to learning platforms such as Udemy, Coursera, and O’Reilly; internal workshops; sponsorship for professional certifications; and exclusive mentoring programs from the Group and Company leadership team.
• Full statutory insurance coverage in accordance with Vietnamese Labor Law (Social Insurance, Health Insurance, Unemployment Insurance), along with private healthcare insurance based on job grade and annual health check-ups at reputable hospitals and healthcare centers nationwide.
• Participation in internal activities, team-building programs, and annual company events.

**Working Hours:**

• Monday to Friday, with alternating Saturdays (every other week); default work-from-home arrangement.
• Flexible morning check-in between 8:30 AM and 9:30 AM. Lunch break: from 12:30 PM to 1:45 PM.

**Location**

: TechnoPark Tower, Vinhomes Oceanpark, Gia Lam, Ha Noi.