Head of QC Engineer

**Position Responsibilities**

*(List of essential job functions/duties, responsibilities and expectations –*

***use bullets***

*and prioritize key responsibilities on top, limited to a maximum of 10 bullet points)*

• Build and implement QA strategy, standards and processes across Hospitality & Tourism operations.
• Develop quality KPIs, testing/inspection plans and quality control standards for products, services and customer journeys.
• Monitor service quality through audits, customer feedback, complaints, NPS/CSAT and operational data.
• Identify quality gaps, conduct root-cause analysis and drive corrective/preventive actions.
• Work closely with Hotel Operations, Customer Service, Product, Technology and Business teams to resolve quality issues.
• Establish and maintain SOPs, checklists and quality standards across properties and service channels.
• Lead quality improvement initiatives and ensure consistent service standards across multiple locations.
• Manage and develop the QA/QC team, including coaching, performance management and capability development.

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Prepare quality reports and provide insights

**Qualifications / Professional Competencies / Experience**

**Requirements**

*A list of general requirements for the role (not tailored to any individual) – including desired educational background, work experience, and technical knowledge.*

**REQUIRED QUALIFICATIONS**

• 10+ years of experience in QA/Software Testing, with 3+ years in QA management role.
• Strong experience in test strategy, test planning, test execution and defect management.
• Good understanding of SDLC, QA processes and software testing methodologies.
• Hands-on knowledge of API, Web, Mobile and Automation Testing.
• Expert with tools such as Selenium/Playwright, Appium, Postman, SQL or equivalent.
• Experience working with CI/CD and test automation frameworks.
• Strong analytical, problem-solving and stakeholder management skills.
• Good communication skills and experience leading/mentoring QA teams.

Preferred

• Experience with performance testing (JMeter, K6 or equivalent).
• Experience testing complex, high-volume or distributed systems.

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Experience establishing QA standards and scaling QA teams/processes.· Strong communication skills, especially in explaining technical issues clearly