Product Manager

**Key Responsibilities**

**Product Strategy**

• Define the product vision, strategy, and roadmap for the Charging Service product ecosystem.
• Translate company objectives into clear product priorities and measurable outcomes.
• Decide which products and capabilities to build, improve, integrate, or stop.
• Prioritize initiatives based on customer impact, business value, cost, risk, and delivery capacity.

**Multi-System Product Ownership**

• Lead a complex ecosystem spanning customer applications, charging station and device management, payments, billing, reconciliation, operations, monitoring, CRM, customer service, loyalty, data, analytics, and partner integrations.
• Ensure seamless customer journeys and reliable data flows across systems.
• Partner with Engineering and Architecture to manage APIs, dependencies, scalability, reliability, and technical constraints.
• Identify integration risks, system failures, and downstream impact before they affect customers or operations.

**Team Leadership**

• Build and lead a high-performing team of Product Managers and Product Owners.
• Establish clear team structures, ownership areas, responsibilities, and KPIs.
• Recruit, coach, and develop product talent.
• Improve the quality of discovery, prioritization, product briefs, PRDs, and product reviews.
• Build a culture of accountability, evidence-based decisions, and continuous improvement.

**Execution and Cross-Functional Leadership**

• Lead the end-to-end product lifecycle, from problem discovery and solution definition to delivery and impact measurement.
• Work closely with Business, Engineering, Design, Data, Operations, Finance, and Customer Service.
• Manage roadmaps, resources, dependencies, and delivery risks across multiple teams.
• Work directly with international teams, vendors, and strategic partners.
• Communicate product progress, risks, results, and key decisions to executive leadership.

**Product Performance**

• Define KPIs across growth, customer experience, operations, reliability, and financial performance.
• Use quantitative and qualitative data to identify root causes and prioritize improvements.
• Monitor adoption, conversion, retention, uptime, failure rate, SLA performance, and operating cost.
• Ensure every major initiative has a clearly defined problem, baseline, target outcome, and measurement plan.

**Required Qualifications**

• At least 10 years of experience in technology product management, including 3-5 years leading Product teams at Head, Director, or equivalent level.
• Proven experience managing, coaching, and developing Product Managers and Product Owners.
• Strong experience owning a complex, multi-system product ecosystem involving customer-facing products, back-office platforms, payments, operations, data, and third-party integrations.
• Demonstrated ability to define product strategy, portfolio priorities, roadmaps, and product operating models.
• Experience with high-volume transactional, real-time, or operationally critical systems.
• Strong systems thinking, with a practical understanding of APIs, data flows, system dependencies, and platform architecture.
• Strong analytical skills and the ability to make decisions based on data and measurable outcomes.
• Excellent stakeholder management, communication, negotiation, and conflict-resolution skills.
• Professional English proficiency is mandatory. The candidate must be able to lead meetings, deliver presentations, negotiate, and work directly with international stakeholders.
• Ability to perform effectively in a fast-paced, complex, and rapidly changing environment.

**Contact:**

Mr. Manh - 0984.855.597

Email: [email protected]

Office: Technopark, Gia Lam, Hanoi