Livestream Operations Manager

Manage and improve Livestream Production Operations across Studio, Technician and Operator/ Standby teams, ensuring reliable service delivery, efficient resource use, competitive production solutions and sustainable operating cost.

1. Operations & Service Improvement

· Oversee Livestream Production performance and service quality across Studio, Technician and Operator / Standby teams.

· Ensure consistent service quality across BAU, Mega Livestream and other Livestream solutions.

· Track and improve key operational metrics including Cost per Session, productivity, utilization, service quality and SLA.

· Lead the improvement and upgrade of Livestream production solutions based on customer needs, market trends and operational capability.

2. Capacity & Resource Optimization

· Plan studio, manpower and outsourced capacity for daily, peak and campaign demand.

· Optimize in-house vs. outsourced resources and identify future capacity gaps.

· Guide Production Leads in resource planning and operational preparation.

3. Workforce & Lead Effectiveness

· Manage Operator/ Standby workforce planning, coverage, productivity and capability.

· Define the right task split across Operator, Technician and other support roles.

· Coach Production Leads to strengthen planning, analysis, reporting and operational ownership.

4. Service Delivery & Operational Readiness

· Ensure daily operations are ready to meet customer and business requirements.

· Coordinate cross-functional support, with stronger readiness checks for major campaigns and high-impact operations.

· Step in when issues require management or cross-functional decisions beyond the Lead’s authority.

· 5+ years of experience in operations, service operations, production operations or a similar environment.

· Strong experience in process improvement, cost control, capacity planning and workforce management.

· Comfortable working with productivity, utilization, SLA, capacity and cost data.

· Good understanding of livestream or production operations; deep hands-on technical expertise is not required.

· Able to manage through Leads, coach team members and work effectively across functions.

· Able to understand standard and highly customized livestream services and translate service needs into practical operating solutions.

· Experience in livestream, e-commerce, media production or high-volume service operations is preferred.

· Salary: Negotiable

· Phone allowances

· Full salary in probation

· Tet, performance bonus

· Premium Health Insurance

· Full insurance package

· 15 Annual Leave + 3 Sick Leave

· Work from home: 1 day/week

· Laptop provided