Key Account Executive (US)

Responsibilities:  

A. Client Strategy & Business Growth 

• Act as the primary commercial owner for assigned brand accounts selling into the US market via TikTok Shop. 
• Analyze sales performance, market trends, and platform insights to identify growth opportunities and optimize GMV. 
• Lead strategic discussions with clients to define business goals, promotional strategies, and growth roadmaps. 
• Develop and execute monthly and quarterly business plans aligned with cross-border expansion objectives. 

B. Cross-Border Demand & Supply Coordination 

• Work closely with brands and internal logistics teams to forecast demand and plan inventory allocation to US warehouses. 
• Ensure supply chain readiness for key sales campaigns and promotional events. 
• Coordinate with logistics and fulfillment teams to ensure smooth goods delivery and inventory availability. 

C. Project Management & Cross-Functional Coordination 

• Act as the central project lead for assigned accounts, coordinating cross-functional teams including Logistics, Creative, Media, Operations, and Legal/Tax. 
• Manage the end-to-end execution of cross-border projects from brand onboarding and store launch to live sales operations. 
• Ensure project timelines, deliverables, and execution quality meet internal and client expectations. 

D. Store Performance & Operational Excellence 

• Oversee the operational performance of TikTok Shop stores in the US market. 
• Monitor key operational KPIs including store health metrics, response rates, fulfillment performance, and policy compliance. 
• Ensure promotional frameworks, product listings, and visual brand standards are implemented accurately. 

E. Financial Governance & Performance Reporting 

• Manage revenue tracking, receivables, and financial reconciliation with clients and internal finance teams. 
• Develop structured performance reports that provide insights on sales performance, campaign effectiveness, and ROI. 
• Present business updates and growth recommendations to both clients and internal stakeholders. 

F. Strategic Projects & Cross-Border Expansion 

• Lead internal projects and pilot initiatives to improve cross-border service models and operational frameworks. 
• Identify opportunities to enhance brand onboarding processes and cross-border business scalability. 
• Contribute to building OnPoint’s long-term capabilities in global eCommerce and TikTok Shop expansion. 

Requirements:  

• Education: Bachelor’s degree in marketing, Business Administration, or a related field. 
• 1-3+ years of experience in Account Management, Business Development, or E-commerce operations. 
• Experience working with eCommerce platforms (TikTok Shop, Shopee, Lazada, Amazon, etc.) is strongly preferred. 
• Experience working with cross-border commerce or international markets is a plus. 
• Experience managing multiple stakeholders including clients and internal teams.

Skills 

• Strong client relationship management and negotiation skills. 
• Data-driven mindset with the ability to analyze sales and operational performance. 
• Strong project management and cross-functional coordination skills. 
• Ability to work in a fast-paced environment and manage multiple priorities. 
• Professional English communication skills (required for working with US market partners). 

• Salary + Allowances
• Work from home 4 days/month
• Full salary insurance
• Premium health insurance
• Flexible check-in/check-out
• Tet, performance bonus
• Up to 19 days of leaves
• Enjoy free coffee and tea
• Laptop provided