Live Operations Lead, VNGGames

Release quality and team development Own Thai localization, QA and release readiness. Establish submission deadlines, review processes and backup coverage; coach the team and identify staffing needs.

Escalate release risks through agreed approval channels. Thai live operations Own the local events and in-game activity calendar.

Adapt regional segmentation, messaging and playbooks to Thai players and the football calendar, coordinating with Marketing and UA. Player understanding Combine cohort and event data with interviews, surveys and gameplay observation. Include new, returning and lapsed players, plus competitor-game players. Work with Community and customer support on recruitment and opt-in outreach. Developer follow-through Provide reproducible defect reports and evidence on lag, disconnects and player friction. Prioritize product proposals with HQ, track decisions and rationale, and evaluate shipped improvements. Later priorities Once core operations are stable, support provincial expansion and persistent, season-based competitive formats with Marketing, UA and the regional competition owner. Own operational readiness and player-experience feedback, using pilot results to guide expansion.

• 5+ years in mobile game operations, LiveOps or product operations, including direct experience operating a live title in Thailand and responsibility for market results.
• Practical experience with event calendars, player segmentation, monetization mechanics, localization, release quality and player-feedback processes.
• Ability to use cohort retention, funnels and commercial data to identify problems, prioritize actions and evaluate results.
• Experience working with an external developer or overseas studio and influencing decisions through evidence and clear communication.
• Demonstrated ability to coach colleagues, delegate work and establish dependable processes through formal management or substantial team leadership.
• Genuine football knowledge and interest, applied to player expectations and product decisions.
• Excellent Thai communication skills and strong working English, written and spoken. Chinese is a plus