Core Purpose Build and nurture player communities, official and unofficial.
Keep players engaged, loyal and returning.
Scope of Work Community programs
- Design and run community programs, engagement and reactivation initiatives.
- Monitor community health on an ongoing basis.
Channel ownership
- Own the official channels: Discord, WhatsApp, Instagram and TikTok.
- Monitor partner-run and unofficial groups.
Team and feedback loop
- Manage the community collaborators.
- Escalate recurring sentiment themes to Product Operations.
Key Deliverables
- Community programs
- Engagement and reactivation campaigns
- Community health reporting
- Sentiment escalation to Product Ops Experience
- Community management experience for a game or online product, running engagement and reactivation programs.
- Hands-on ownership of Discord, WhatsApp, Instagram and TikTok channels.
- Some experience managing community collaborators or moderators.
Skills and knowledge
- Solid performance monitoring and data handling skills.
- Working knowledge of player insight, content planning, campaign operations and market research.
- Community health monitoring and sentiment reporting into product teams.
- Advantageous: online and offline tournament operations, and user research (FGD/IDI).
Delivery track record
- Results on engagement and community health leading to returning and retained users.
Other
- Native Bahasa Indonesia and strong local player culture knowledge.
