Process Governance Manager, VNGGames

1. Process Governance, Standardization & Continuous Improvement Design, implement, and maintain VNGGames’ process governance framework, including policies, standards, roles, decision rights, and process architecture.

Establish and run governance forums to review, approve, and prioritize process changes.

Define process documentation standards and ensure critical processes have SOPs, RACI, controls, and KPIs, stored in one process repository as the single source of truth.

Define process KPIs and maturity assessments, conduct periodic process reviews, and report process health to senior management.

Identify inefficiencies, redundancies, and automation opportunities, and lead or support improvement initiatives using Lean, Six Sigma, or similar methodologies.

1. Compliance, Risk & Controls Partner with Risk & Compliance and Internal Audit to embed controls into processes and align them with regulatory and internal requirements (e.g. SOX, ISO Standards, data privacy).

Identify process-related risks and drive remediation plans with process owners.

Support internal and external audits by providing process evidence and managing corrective actions.

1. Change Management & Stakeholder Engagement Manage the process change lifecycle, from change requests and impact assessment through approval, communication, and rollout.

Build a process-ownership culture by training and coaching process owners and teams on governance standards.

1. Digital & Systems Alignment Work with relevant teams to ensure systems or tools reflect approved processes.

Evaluate and manage process management tools.

Bachelor’s degree in Business Administration, Information Systems, or a related field.

At least 5 years of experience in process management, business process improvement, operational excellence, governance, or management consulting.

Strong knowledge of process modeling, process architecture, and SOP development.

Familiarity with governance and control frameworks such as COSO, COBIT, ISO 27001, or ITIL.

Good understanding of risk management, internal controls, and audit processes.

Data-driven mindset with the ability to define KPIs and build process performance dashboards.

Strong analytical, structured, and detail-oriented thinking.

Excellent communication and stakeholder management skills and ability to influence without direct authority.

Professional certifications such as Lean Six Sigma, CBPP or equivalent are preferred.

PMP or change management certification is an advantage.