Business Analyst Executive

Job Description

1. Data Analysis (50%)

• Build and maintain dashboards/reports tracking franchise and program performance (volume, revenue, SLA, unit economics);

• Analyze operational data to identify trends, root causes, and improvement opportunities;

• Write and optimize SQL queries to extract and validate data from internal systems;

• Turn raw data into clear insights and recommendations for the Program Manager and partner teams.

2. Franchise Partner Management (30%)

• Manage onboarding timelines and ongoing performance tracking for each franchise partner;

• Own training and enablement programs for new and existing partners;

• Build and maintain the operating Playbook used across all franchise partners.

3. AI Research & Knowledge Management (20%)

• Monitor AI trends applicable to logistics/last-mile delivery (agentic AI, automation, routing optimization, etc.);

• Produce concise periodic reports (bi-weekly/monthly) on relevant AI tools, case studies, and competitor moves;

• Propose pilot tests for AI tools that could improve program efficiency or team productivity;

• Build and maintain an internal knowledge repository (Notion/wiki) on AI, shared across the Innovation team.

Job Requirements

• Strong SQL skills (required) including writing, optimizing, and validating queries against production/reporting databases;

• Proficiency with data visualization/BI tools (e.g., Excel, Looker, Power BI, Google Data Studio);

• Ability to translate raw data into clear, decision-ready insights;

• Partner-facing skills: training delivery, SOP/Playbook design, performance follow-up;

• Proactive curiosity about emerging technology, especially AI;

• Cross-functional communication; comfortable coordinating without formal authority;

• Familiarity with AI tools (ChatGPT, Claude, Gemini) for self-directed research.

Benefits

• Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance;

• Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer);

• Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.