Project Manager Officer - GSM International Market

**We’re hiring: Market PMO | Green SM**

📍 Hanoi | Project Management Office | Middle level

Looking for someone to bridge local market operations and Global IT? As our Market PMO, you’ll run every IT program and tech initiative in the market, from new market setup all the way to stable operations.

**What you’ll do**

• **Portfolio & roadmap:**

Be the single entry point for IT and product requests from Operations, Marketing, Finance, Legal and Customer Service. Build and maintain the market IT roadmap, matching global capacity with local business targets.

• **Change control:**

Run the change control process, assess impact on scope, time and cost, and help leaders make clear decisions.

• **Market setup:**

Manage IT setup for new markets, cities, offices and depots, covering master plans, milestones, vendors and the full tech ecosystem.

• **Testing & go-live:**

Lead UAT, pilots and dry-runs so every launch is ready.

• **Release & handover:**

Plan rollouts (scope, configurations, data localization, permissions), finalize SOPs and playbooks, and hand over to market and Tech Ops teams.

• **Incident command:**

Act as the Level 2 escalation point for critical post-launch issues, bring the right teams together to meet SLAs, and drive root cause analysis.

• **Risk & compliance:**

Keep the risk register current, and work with Legal, Compliance and Security to stay aligned with local regulations and support audits.

• **Governance & reporting:**

Set PMO standards for the market, lead steering committees and weekly reviews, and report to the market CEO, Managing Directors and Global IT leadership.

**What you’ll own**

Project charters, master plans, WBS, market IT roadmaps, risk/issue/change logs, RACI matrices, launch readiness checklists, rollout plans, executive status reports, incident trackers and post-implementation reviews.

**What we’re looking for**

• 5+ years in Project Management, PMO or IT Delivery, including 3+ years leading complex, multi-stakeholder enterprise IT implementations
• Solid understanding of IT infrastructure, networking, application architecture and cybersecurity
• Hands-on with Jira, Confluence, Asana or similar tools
• Strong financial skills for budgeting, vendor procurement and ROI tracking
• Ability to influence without authority, from the C-suite to technical teams
• Turns ambiguous technical problems into clear business impact and next steps
• Stays effective when priorities shift in a fast-changing environment
• Native Vietnamese and advanced professional English

**Bonus points**

• PMP certification (highly preferred)
• PMI-ACP or PMI-PBA

**Who thrives here**

A structured yet flexible project leader who enjoys working across a matrixed, multi-time-zone organization. You keep global and local teams aligned and make sure launches happen on time.