Tóm tắt
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted at https://vinfastauto.com/vn_vi/dieu-khoan-phap-ly or https://vinfast.vn/privacy-policy/, you agree to the Policy and consent for VinFast to process your personal data in accordance with the Policy and the applicable regulations on personal data protection Aftersales Service Management Lead the planning, implementation, and governance of global aftersales service operations, including MBS (Mobile Service), MBC (Mobile Body & Paint), Valet Service, and other strategic service initiatives across all markets. Develop partnership strategies; identify, evaluate, and negotiate with service providers to establish collaborations for EV charging services in North America and Europe. Oversee the formulation and execution of defect rectification programs and recall campaigns, ensuring alignment with global standards and timely resolution across markets. Provide strategic direction and cross-functional coordination to enhance service performance, efficiency, and customer satisfaction. Customer Experience & Complaints Management Direct the end-to-end management of aftersales-related customer complaints, ensuring effective delegation, timely follow-up, and final closure at a high standard of quality. Lead the resolution of complex or critical aftersales issues that exceed the capabilities of the Customer Call Center, ensuring proper root-cause analysis and long-term corrective actions. Review and approve goodwill/support proposals submitted by regional market teams, guaranteeing consistency, fairness, and optimization of customer-experience outcomes. Drive collaboration with the Customer Call Center and other internal stakeholders to design and implement customer experience enhancement programs, service innovation initiatives, and continuous improvement projects. Requirements Bachelor’s degree in Business Administration, Engineering, Automotive Technology, or related field (Master’s degree is a plus). 8+ years of experience, including at least 5 years in a managerial or leadership role within aftersales, or automotive service operations. Proven ability to lead cross-functional teams and manage multi-market or global service activities. Strong strategic thinking, problem-solving, and stakeholder management abilities. Excellent communication and negotiation skills; English proficiency is required. We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
Đang tải…
Nguồn: careers VinFast
EV OEM — VN tech/software hiring (Zoho Recruit)
Hanoi · Hai Phong · Ho Chi Minh City · Sync · 217Giảm 2 job so với 3 ngày trước job
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| Job | Địa điểm | Thời gian | Hành động |
|---|---|---|---|
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Hanoi, Viet Nam | Hanoi, Hanoi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Hà Nội, Viet Nam | Hanoi, Hà Nội, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ho Chi Minh City, Ho Chi Minh, Vietnam | Ho Chi Minh City, Ho Chi Minh, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Hanoi, Viet Nam | Hanoi, Hanoi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Hanoi, Viet Nam | Hanoi, Hanoi, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hà Tĩnh, HÃ Tinh, Vietnam | Hà Tĩnh, HÃ Tinh, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Haiphong, Ha Noi, Vietnam | Haiphong, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Haiphong, Hai Phong, Vietnam | Haiphong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Hanoi, Viet Nam | Hanoi, Hanoi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Hanoi, Viet Nam | Hanoi, Hanoi, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Ha Noi, Ha Noi, Viet Nam | Ha Noi, Ha Noi, Viet Nam | ||
Ha Noi, Ha Noi, Viet Nam | Ha Noi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Haiphong, Hai Phong, Vietnam | Haiphong, Hai Phong, Vietnam | ||
Ha Noi, Ha Noi, Viet Nam | Ha Noi, Ha Noi, Viet Nam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Vietnam, Hai Phong, Vietnam | Vietnam, Hai Phong, Vietnam | ||
Hanoi, Hanoi, Viet Nam | Hanoi, Hanoi, Viet Nam | ||
Hai Phong, Hai Phong, Viet Nam | Hai Phong, Hai Phong, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Viet Nam | Ha Noi, Ha Noi, Viet Nam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Viet Nam | Hai Phong, Hai Phong, Viet Nam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Hanoi, Vietnam | Hanoi, Hanoi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hà Tĩnh, HÃ Tinh, Vietnam | Hà Tĩnh, HÃ Tinh, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Hanoi, Viet Nam | Hanoi, Hanoi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hà Nội, Ha Noi, Vietnam | Hà Nội, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hà Nội, Ha Noi, Viet Nam | Hà Nội, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Haiphong, Hai Phong, Viet Nam | Haiphong, Hai Phong, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Ha Noi, Ha Noi, Vietnam | Ha Noi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hà Nội, Ha Noi, Viet Nam | Hà Nội, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Vietnam | Hanoi, Ha Noi, Vietnam | ||
Hanoi, Ha Noi, Viet Nam | Hanoi, Ha Noi, Viet Nam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam | ||
Hai Phong, Hai Phong, Vietnam | Hai Phong, Hai Phong, Vietnam |
217 job
217 job
Tóm tắt
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted at https://vinfastauto.com/vn_vi/dieu-khoan-phap-ly or https://vinfast.vn/privacy-policy/, you agree to the Policy and consent for VinFast to process your personal data in accordance with the Policy and the applicable regulations on personal data protection Aftersales Service Management Lead the planning, implementation, and governance of global aftersales service operations, including MBS (Mobile Service), MBC (Mobile Body & Paint), Valet Service, and other strategic service initiatives across all markets. Develop partnership strategies; identify, evaluate, and negotiate with service providers to establish collaborations for EV charging services in North America and Europe. Oversee the formulation and execution of defect rectification programs and recall campaigns, ensuring alignment with global standards and timely resolution across markets. Provide strategic direction and cross-functional coordination to enhance service performance, efficiency, and customer satisfaction. Customer Experience & Complaints Management Direct the end-to-end management of aftersales-related customer complaints, ensuring effective delegation, timely follow-up, and final closure at a high standard of quality. Lead the resolution of complex or critical aftersales issues that exceed the capabilities of the Customer Call Center, ensuring proper root-cause analysis and long-term corrective actions. Review and approve goodwill/support proposals submitted by regional market teams, guaranteeing consistency, fairness, and optimization of customer-experience outcomes. Drive collaboration with the Customer Call Center and other internal stakeholders to design and implement customer experience enhancement programs, service innovation initiatives, and continuous improvement projects. Requirements Bachelor’s degree in Business Administration, Engineering, Automotive Technology, or related field (Master’s degree is a plus). 8+ years of experience, including at least 5 years in a managerial or leadership role within aftersales, or automotive service operations. Proven ability to lead cross-functional teams and manage multi-market or global service activities. Strong strategic thinking, problem-solving, and stakeholder management abilities. Excellent communication and negotiation skills; English proficiency is required. We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
Đang tải…
Nguồn: careers VinFast
