Participate in current-state assessments, pre-feasibility studies, solution consulting, and proposal development during the pre-sales/project initiation phase.
Work directly with customers to understand organizational structures, business processes, and operational models in order to identify business needs and technology challenges.
Provide consultancy on applying IT solutions to improve operational efficiency, transparency, and resource optimization for government organizations.
Act as the primary point of contact for customers throughout implementation and operation phases, handling inquiries and providing product support.
Design business processes, functional flows, and system requirements through documentation such as BRD, URD, SRS, and process models.
Analyze data integration requirements among systems, databases, and shared platforms; collaborate with technical teams to develop integration documents, API specifications, and ensure business requirements are met.
Utilize AI tools to optimize business analysis activities, requirement management, documentation, and overall solution quality.
Develop prototypes and UI mockups for solution presentations and development support.
Prepare user manuals and training materials for end users.
Collaborate with QA teams to build test scenarios, improve testing processes, and ensure delivered products meet business requirements.
Participate in solution handover and provide post-deployment operational support.
Requirements
4.5 years of experience as a Business Analyst in software development projects.
Experience working with Government sector clients and understanding public-sector implementation processes is a strong advantage.
Strong analytical thinking with the ability to quickly absorb, synthesize, and process information effectively; capable of proposing suitable features and solutions based on customer needs.
Proficient in business documentation, process modeling, requirement specification, and explaining technical concepts clearly to both clients and internal teams.
Excellent communication, stakeholder management, and consulting skills with both customers and internal teams.
Proactive mindset with strong planning, time management, and organizational skills to ensure work quality and project timelines.
Benefts and perks
Competitive compensation package, open for negotiation based on experience and capabilities, plus project bonuses.
Bonuses for four major holidays annually (April 30, September 2, Lunar New Year, and New Year).
Annual company trips, retreats, team-building activities, and cultural events.
Full Social Insurance and Health Insurance coverage in accordance with Vietnamese labor regulations.Premium BSH healthcare insurance package.
Annual health check-ups and various employee welfare programs (birthday gifts, wedding/funeral support, employee care programs, etc.).
Open, young, and dynamic working environment that values proactiveness and accountability.
Encouragement to propose innovative solutions without technology limitations.
Opportunities to participate in internal seminars on business, AI applications, and emerging technologies.
Opportunity to contribute to large-scale National Digital Transformation and Government systems serving millions of users nationwide.
Clear and long-term career development path toward Lead BA, Product Owner, or Project Manager.
