Product Owner (WinX)

**About WinX**

WinX is Masan's omnichannel loyalty platform connecting consumers, brands, and retailers across Vietnam. Members earn points, redeem vouchers, and unlock exclusive privileges through everyday purchases — from WinMart/WinMart\+ supermarkets to over 345,000 traditional trade outlets nationwide. Available on the WinX App and Zalo MiniApp, WinX sits at the intersection of FMCG, retail tech, and consumer loyalty.

**What You Will Do**

The Product Owner drives the discovery, definition, and delivery of WinX's product features — translating business goals and user needs into a clear product roadmap and well\-scoped delivery backlog. This role sits at the center of Product, Tech, Business, and Data teams, owning the "what" and "why" of what gets built, and ensuring every feature shipped creates measurable value.

This is a high\-ownership, cross\-functional role for someone who combines deep user empathy with sharp business judgment and the ability to lead without direct authority.

• Product Discovery \& Roadmap — Own the product roadmap for assigned squads on WinX App and Zalo MiniApp. Continuously gather and synthesize user insights, business priorities, and technical constraints to define what to build next and why.
• Backlog Management \& Prioritization — Write clear, well\-scoped user stories, acceptance criteria, and feature specs. Maintain a healthy, prioritized backlog and facilitate sprint planning, grooming, and retrospectives with the engineering team.
• Stakeholder Alignment — Serve as the single point of accountability for product decisions within your squad. Align Product, Engineering, Marketing, Data, and Business stakeholders on scope, timelines, and trade\-offs.
• Delivery \& Go\-to\-Market — Partner with Tech to drive features from development through QA to launch. Coordinate go\-live readiness across Product, Marketing, and Data teams, and define success metrics before each release.
• Data\-Driven Iteration — Monitor feature performance post\-launch (adoption, retention, business impact). Use data and user feedback to identify gaps, inform prioritization, and drive continuous product improvement.

**Requirements**

• 3\+ years in a Product Owner, Product Manager, or closely related role within a tech\-driven or digital product environment.
• Experience working on consumer\-facing apps or platforms (e\-commerce, loyalty, fintech, or super\-app context preferred).
• Demonstrated ability to manage a product backlog, lead agile ceremonies, and drive delivery across cross\-functional teams.
• Strong product thinking — able to connect user problems to business outcomes and define the right solution scope.
• Data\-literate: comfortable defining KPIs, reading dashboards, and using metrics to validate product decisions (SQL is a plus, not a hard requirement).
• Excellent written and verbal communication — able to write clear specs, facilitate structured discussions, and present product decisions concisely to senior stakeholders.
• High attention to detail without losing sight of the bigger picture.
• Proficient with agile/product tools (Jira, Confluence, Notion, or equivalent).
• Strong ownership — proactively identifies problems and drives resolution without waiting to be directed.
• Comfortable with ambiguity; able to bring structure and clarity to undefined product spaces.
• Collaborative and able to influence across teams without direct authority.
• Calm and effective under pressure, especially during launch crunches or shifting priorities.

**Why WinX**

• Work on one of Vietnam's most ambitious consumer loyalty and retail tech platforms.
• Be part of Masan's growing ecosystem spanning 345,000\+ retail touchpoints, FMCG brands (CHIN\-SU, Nam Ngư, Omachi), and WinMart's national retail network.
• A fast\-paced, high\-impact environment where your work directly shapes how millions of Vietnamese consumers experience WinX every day.