Central Operation Manager (Head Office/ Hanoi)

About the Role

We’re hiring a Central Operation Manager (COM) - an advanced executive operator who sits in the CEO Office and acts as the company’s execution backbone.

Your job is simple, brutal, and measurable: turn CEO/Board decisions into delivered outcomes, and run the information and operating system so the organization moves fast, speaks one truth, and executes without drama.

This is not an “assistant” role. This is an execution command role.

What You Own (Core Responsibilities)

1) Run the Executive War-Room (Weekly Sitrep)

• Design and run the weekly Executive Sitrep as a real war-room: numbers → variance → risks → decisions → work orders.
• Enforce pre-read discipline (T-24h) and standardized reporting formats.
• Publish Sitrep outputs within hours: Decision Log, Work Orders, Red Flag updates, priority changes.

2) Issue & Control Executive Work Orders (EWO)

• Convert every CEO/Board command into a binding Executive Work Order with:
• one accountable owner
• measurable Definition of Done
• milestones, dependencies, risks, deadlines
• Drive ACK/NACK discipline, check-in cadence, and escalation.
• Track EWO delivery end-to-end until verified and closed.

3) Command Capture & Decision Pipeline

• Capture orders from meetings/chats/calls and translate them into executable command cards.
• Build and enforce a Decision Request pipeline: data-ready, options, tradeoffs, recommendation — no vague asks.
• Keep a clean, auditable Decision Log.

4) Truth System: Reporting, Metrics, and Information Control

• Maintain a single source of truth for executive numbers and operational status.
• Build the executive reporting system (weekly/monthly): KPIs, forecast, variance, root cause, countermeasures.
• Detect early risk signals and maintain the Red Flag Ledger with owners + mitigations.

5) Priority Arbitration & Focus Protection

• Protect company focus and CEO attention: kill distractions, force tradeoffs, publish the Kill List.
• Break cross-functional deadlocks and push decisions through.

6) Internal Communications & Narrative Discipline

• Own internal executive communications: priority updates, policy broadcasts, decision summaries.
• Make sure the organization hears one storyline and stops running on rumors.

7) Board & Stakeholder Operations (as needed)

• Support CEO on board cadence: Board Pack, meeting ops, commitment tracking.
• Track high-stakes stakeholder follow-ups (investors/partners/key customers when requested).

8) Crisis / Incident Command (P0 Mode)

• When emergencies happen: spin up the incident room, assign roles, run timeline, coordinate comms, drive postmortem.

What Success Looks Like (Measurable Outcomes)

• Executive meetings consistently output decisions + EWOs (not “discussions”).
• EWOs close on time with low rework and clean verification.
• Risks are surfaced early; Red Flags have owners and mitigation within 24 hours.
• Leaders stop debating which numbers are real.
• Cross-functional execution speeds up; fewer “stuck forever” initiatives.
• CEO’s attention is protected; priorities are stable and enforced.

Required Skills & Experience

• 5–10+ years in Executive Operations, Chief of Staff, Strategy & Ops, Program Management, COO office, or equivalent “runs-the-company” roles.
• Proven record running exec cadence, driving cross-functional execution, and enforcing accountability with senior leaders.
• Strong ability to translate ambiguity into structured plans, decisions, and operational contracts.
• Excellent writing: can produce crisp pre-reads, decision memos, and internal broadcasts.
• Strong quantitative discipline: understands KPIs, forecasts, variance analysis, operating metrics.
• Tough-minded and calm under pressure. You escalate early, not late.
• Experienced and comfortable to level up skills in sales, marketing, operation. You won‘t do a good job if you hesitate to get your hand dirty.

Traits We Demand (Non-Negotiable)

• Truth-first: you don’t polish reality; you surface it.
• High-agency: you don’t wait; you make the machine run.
• Discipline: you enforce rules even when it’s uncomfortable.
• Clarity: you kill vague language, vague owners, vague deadlines.
• Wartime mindset: speed matters, focus matters, outcomes matter.
• Comfortable with and adaptive to our CEO‘s 12h-a-day working calendar

Working Style & Conditions

• This role works directly with the CEO and interacts with functional heads daily.
• Expect high intensity, fast iteration, and high standards.
• Confidentiality and judgment are mandatory.

Nice-to-Haves

• Experience in high-growth SaaS/tech, restructuring, or turnaround environments.
• Familiarity with operating systems like OKRs, EOS, or similar — but you must be able to go beyond the framework and build what works.
• Experience preparing board materials and managing board cadence.