- Company: NGSC
- Level: Manager/ Team Leader
- Experience: 3 to 5 years
- Salary: 20-30 Million VND
- Work type: Full-time
Overview
- Experience: At least 3 years of experience in QA for software development projects, system implementation/consulting, or system operations support.
- Education: Bachelor’s degree or above, preferably in Information Technology, Information Systems, or a related field.
- Location: Hanoi
- Working hours: Monday – Friday, 08:30 – 17:30
Job Responsibilities
QA Team Management
- Develop the QA team’s operational plans and objectives in alignment with the unit’s overall direction.
- Assign, monitor, and evaluate team members’ work performance.
- Provide training, coaching, and professional development for QA team members.
- Ensure team members clearly understand and properly perform their roles, responsibilities, and processes.
- Organize regular work reviews and evaluate the team’s overall performance.
- Participate in recruitment, onboarding, and probationary evaluation of QA personnel.
- Implement quality improvement initiatives and consolidate quality reports for management.
Project Quality Assurance
- Consult on and tailor processes to suit the specific characteristics and requirements of each project.
- Develop a Quality Assurance Plan (QAP) for projects when required.
- Conduct compliance checks against company processes, standards, and regulations throughout project implementation.
- Monitor compliance levels and propose and follow up on corrective and preventive actions.
- Monitor and provide early warnings on risks related to quality, schedule, processes, and project governance.
- Participate in Gate Reviews, Milestone Reviews, and other quality control meetings as assigned.
- Assess whether project deliverables meet defined quality criteria.
- Verify the completeness of documentation and readiness conditions before key project milestones and handovers.
- Confirm process-related conditions are fulfilled before moving to the next project phase or handing over deliverables to customers.
- Provide training, communication, and guidance on process adoption for business units, projects, and new employees.
- Coordinate the preparation for and support internal, external, and customer audits/assessments.
KPI & Quality Improvement
- Develop and continuously improve quality measurement systems, including KPIs, SLAs, and other quality metrics.
- Validate, monitor, and analyze project quality data and performance indicators.
- Analyze quality trends and conduct Root Cause Analysis (RCA).
- Propose, monitor, and evaluate the effectiveness of quality improvement initiatives.
- Receive and analyze customer feedback related to quality and coordinate corrective and preventive actions.
- Consolidate lessons learned and propose process improvement initiatives.
Requirements
- Bachelor’s degree or above in Information Technology, Information Systems, or a related field.
- At least 3 years of experience in QA for software development projects, system implementation/consulting, or system operations support.
- Good understanding of software project management and implementation methodologies.
- Ability to consult on and flexibly apply processes based on the specific characteristics and requirements of each project.
- Ability to monitor, control, and report on project quality.
- Strong communication and persuasion skills, with the ability to identify and effectively address quality-related issues.
- Experience in developing and operating processes within an Agile-Scrum environment.
- Experience in reporting, data analysis, and project management is an advantage.
- Good English reading comprehension, with basic speaking and writing skills.
- Knowledge of international standards such as CMMI, ISO 9001, and ISO 27001 is an advantage.
Skills & Attitude
- Strong communication and presentation skills.
- Strong analytical and logical thinking.
- Ability to work effectively both independently and as part of a team.
- Good organizational and time management skills.
- Ability to work effectively under pressure.
- Diligent, proactive, friendly, and highly responsible.
- Strictly comply with the Company’s information security policies, regulations, and requirements.
