- Other
- Lead
- Ho Chi Minh City
- Serve as the system owner and delivery manager for core systems.
- Lead the internal delivery team (BA, QC, Application Support Engineers) and
- manage external vendors across the full solution lifecycle—Control, Assess,
- Build, Deliver, Run.
- Ensure product and project initiatives are executed with quality, efficiency, and
- alignment to business goals and EXCOs prior.
1. Control & Governance
- Provide guidance to internal teams and vendors to align solutions with strategic business priorities.
- Review and challenge vendor estimations, solutions, and deliverables.
- Ensure all business requirements are collected, validated, and managed with full visibility and transparency.
- Establish and enforce quality standards, KPIs, and control metrics to vendor and internal teams.
2. Assessment & Evaluation
- Analyze and continuously improve system processes and delivery workflows.
- Identify and mitigate risks related to technology, cost, timelines, and quality.
- Evaluate vendor performance and lead performance review sessions.
- Classify and negotiate efforts spent on analysis, development and bug fixing.
3. Build & Solution Design
- Act as a high-level solution architect, ensuring scalable, maintainable system designs.
- Collaborate with Product Owners and Business Stakeholders to define and prioritize requirements.
- Lead solution design sessions and confirm alignment with business value.
- Minimize unnecessary customization by encouraging standardized processes.
- Drive innovation and propose practical solutions that address core pain points while balancing the cost from vendor.
4. Delivery & Acceptance
- Collaborate with BA, QC, and vendor teams to ensure timely, high-quality delivery.
- Validate deliverables, drive defect resolution, and maintain project documentation.
- Monitor timeline, cost, and quality with transparent status reporting.
5. Run & Operation Support
- Oversee service operation including incident, problem, change, and release management.
- Develop and execute UAT, BAU and support plans.
- Manage dependencies and blockers across internal and external teams.
6. Leadership & Team Management
- Lead and inspire cross-functional teams.
- Guide team to prioritize features based on business value.
- Coach team members to grow functional and technical capability.
- Work on other tasks assigned by Line Managers/Heads.
7. Ownership & Knowledge Management
- Take over and maintain in-depth system know-how.
- Develop comprehensive documentation for systems, workflows, and processes.
- Ensure knowledge transfer and process ownership is shifted from vendors to internal team.
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