Process Analyst

MAIN RESPONSIBILITIES

• Partner with business and technical stakeholders to:
• Assess impacts, identify gaps, and develop optimized processes for all company projects and initiatives.
• Design and analyze business processes in accordance with BPMN and HCVN process standards.

2. Process documentation

• Prepare documentation and obtain necessary approvals following policy or process changes, ensuring clarity, accuracy, and compliance with regulatory and company standards in the most efficient manner.
• Maintain up-to-date knowledge of company policies, procedures, and documentation standards.

• Apply a structured approach to strengthen domain knowledge and proactively engage with business and technical stakeholders.
• Identify pain points, key process gaps, and relevant performance metrics to drive process improvement opportunities.
• Initiate and facilitate discussions to identify opportunities for process optimization and operational enhancement.

4. Change management

• Facilitate the change registration process to ensure all proposals are properly reviewed and executed smoothly, while providing requestors with adequate support and a seamless experience.

5. Other Responsibilities: Perform other related duties as assigned.

• University or advanced degree preferable in Economics, Business Administration.
• 2-3 years experience with proven record in business process management, preferrable in banking or consumer finance, or risk/ops/process consultancy
• Excellent communications in both Vietnamese and English
• Demonstrated ability to practice complex problem solving, advanced negotiation, influence capability, and conflict solving
• Demonstrated skills in report writing, data visualization and data-driven mindset
• Able to independently develop and deliver presentation in front of large audience