MAIN RESPONSIBILITIES
1. Process design and analysis:
- Partner with business and technical stakeholders to:
- Assess impacts, identify gaps, and develop optimized processes for all company projects and initiatives.
- Design and analyze business processes in accordance with BPMN and HCVN process standards.
2. Process documentation
- Prepare documentation and obtain necessary approvals following policy or process changes, ensuring clarity, accuracy, and compliance with regulatory and company standards in the most efficient manner.
- Maintain up-to-date knowledge of company policies, procedures, and documentation standards.
3. Process improvement
- Apply a structured approach to strengthen domain knowledge and proactively engage with business and technical stakeholders.
- Identify pain points, key process gaps, and relevant performance metrics to drive process improvement opportunities.
- Initiate and facilitate discussions to identify opportunities for process optimization and operational enhancement.
4. Change management
- Facilitate the change registration process to ensure all proposals are properly reviewed and executed smoothly, while providing requestors with adequate support and a seamless experience.
5. Other Responsibilities: Perform other related duties as assigned.
REQUIREMENTS
- University or advanced degree preferable in Economics, Business Administration.
- 2-3 years experience with proven record in business process management, preferrable in
- banking or consumer finance, or risk/ops/process consultancy
- Excellent communications in both Vietnamese and English
- Demonstrated ability to practice complex problem solving, advanced negotiation, influence capability, and conflict solving
- Demonstrated skills in report writing, data visualization and data-driven mindset
- Able to independently develop and deliver presentation in front of large audience
