Operations - Infrastructure Software Engineer

ABOUT FPT SOFTWARE

• FPT Software, a subsidiary of FPT Group, is a leading global IT service provider headquartered in Vietnam. With 33,000+ employees in 88 offices across 30 countries, we serve 1,100+ clients, including 96 Fortune 500 companies.
• We believe diversity fuels innovation and strive to create an inclusive workplace where talents of all backgrounds thrive. We welcome expatriates and international professionals to bring fresh perspectives and help shape the future of technology.

RESPONSIBILITIES

• Lead and oversee privileged-access, file-transfer, file-server and release operations, ensuring approved registrations and configuration changes are completed accurately. 
• Take ownership of complex incidents by analyzing alerts and logs, assessing impact, identifying root causes and driving service restoration with clear supporting evidence. 
• Plan and execute production changes, including risk assessment, testing, validation, rollback preparation and post-change documentation. 
• Review technical work, maintain tickets and runbooks, and identify opportunities to improve operational procedures and service reliability. 
• Provide knowledge transfer and on-the-job guidance to junior engineers while coordinating effectively with customers, internal teams and vendors. 

REQUIREMENTS

• 3+ years of experience in production operations. 
• Hands-on experience with Windows or RHEL operations. 
• Deep expertise in privileged access, file transfer/file server, or release operations. 
• Strong log analysis and troubleshooting skills. 
• Proven experience in Root Cause Analysis (RCA), risk assessment, change control, and mentoring. 

Preferred Skills & Technologies 

• AccessCheck, PS Gateway 
• HULFT, DataMagic 
• Samba 
• SLM 
• CLUSTERPRO 
• AWS S3, AWS CLI 
• ServiceNow 

WHAT COMPANY OFFERS

Successful candidates will be part of a friendly, motivated and committed talent teams in FPT Software with various benefits and attractive offers:

• Annual Summer Vacation: follows company’s policy and starts from May every year
• Be able to work in projects with international full-grown customers and exchange knowledge with specialists and experts from top IT corporations.
• FPT Care insurance plan tailored for FPT employees
• Excellent cost-free learning opportunities: Udemy Premium account, English class, sponsor for taking certification such as PMP, AWS…
• 18 Leave days (12 Annual leave, 6 Sick Leave)
• Annual Summer Vacation support
• Annual health check-up.
• 13th-month Salary.
• Other allowances: transportation allowance, lunch allowance, working on-site allowance, etc.
• Company shuttle buses provide a convenient way of transportation for all employees.
• Be supported by preferential buying a department with Senior.
• F-Town Campus provides many facilities for FPT Software employees such as football ground, basketball & volleyball, gym & yoga center, restaurant, cafeteria, etc.

CONTACT
Department: Central Talent Acquisition – FPT Software Workforce Assurance – FPT Software Da Nang Company Limited
Email: [email protected]
Website: www.career.fpt-software.com