Job Summary:
This position is responsible for coordinating social media operations, partnership activities, and administrative processes across Digital Business. The role ensures accurate documentation, timely execution, effective follow-up, and smooth coordination with internal stakeholders, vendors, and partners.
Key Roles & Responsibilities
1. Digital Business Operations (40%)
- Prepare and process contracts, purchase requests, purchase orders, payment documents, and other supporting documents.
- Follow up approval, procurement, and payment processes with Finance, Procurement, Legal, vendors, and relevant stakeholders.
- Maintain and update contract, budget, payment, vendor, and document records for Digital Acquisition and Online Customer Experience.
- Monitor payment status, contract expiry, budget utilization, and outstanding documents; escalate delays or discrepancies.
- Support campaign and content administration, including document collection, information consolidation, scheduling, and action follow-up.
- Maintain media, vendor, platform, account-access, and channel-governance documentation.
- Support periodic reports, meeting minutes, internal submissions, and basic data consolidation.
2. Partnership Operations: 40%
- Coordinate with external partners and internal teams for assigned partnership activities.
- Maintain partner pipeline information and prepare supporting documents for proposals and internal approvals.
- Arrange meetings, prepare meeting minutes, and follow up action items and timelines.
- Support customer journey documentation, testing, onboarding, and go-live coordination under Supervisor or Team Head guidance.
- Consolidate partner performance data and prepare periodic reports.
- Monitor tracking, payment, reconciliation, and operational issues; promptly escalate discrepancies.
- Maintain partnership contracts, approval records, performance reports, and related documentation.
3. Social Media Operations: 20%
- Coordinate content schedules, publishing activities, and updates across assigned social media channels.
- Monitor comments, inbox messages, customer feedback, and potential communication risks; promptly escalate relevant issues.
- Consolidate channel performance data and support periodic social media reporting.
- Maintain content records, account access, publishing permissions, and channel-governance documents.
4. Others
- Perform other administrative and operational assignments as delegated by the Team Heads or Head of Digital Business.
1.Qualification: College/ University Graduated
2. Work Experience
- At least 2 years of experience in social media, partnership coordination, business operations, administration, or project support.
- Experience in digital business, financial services, fintech, digital platforms, or marketing operations is preferred.
3. Knowledge
- Basic understanding of social media and customer-facing digital channels.
- Basic understanding of digital partnerships and customer journeys.
- Knowledge of administrative, procurement, payment, and document-control processes.
- Good Vietnamese communication and working proficiency in English.
- Lending and Card products
- Fluent in both English and Vietnamese
4. Skills
- Content and social media coordination.
- Documentation and action follow-up.
- Data consolidation and performance reporting.
- Contract, payment, and budget monitoring.
- Stakeholder coordination.
- Attention to detail.
- Time management and multitasking.
- Proficiency in Excel, PowerPoint, and Microsoft Office.
