Receive, respond to, and handle customer inquiries through OA/Chat and email channels;
Support sellers in setting up and managing stores on MiniApp/MiniShop; provide guidance on store onboarding, explain platform policies and regulations, and resolve operational issues;
Handle complaints and act as a liaison between buyers and sellers; promptly escalate critical cases involving counterfeit products, fraud, or scams;
Process support tickets and collaborate with Technical, Legal, and Content teams to resolve application-related issues and ensure timely customer support;
Maintain and update customer data in the system; prepare service performance reports, analyze customer feedback, and recommend improvements to processes and policies;
Proactively follow up with customers after transactions to collect feedback and enhance customer satisfaction and retention;
Perform content moderation for MiniApps by reviewing product information, images, and descriptions to ensure compliance with platform policies and content standards.
Consulting/customer service experience preferred;
Effective communication, integrity, logical and systematic thinking;
Hardworking and eager to learn;
Sociable and patient at work;
Proficient in Microsoft Office applications;
Fresh graduates are welcome if highly motivated.
Receive, respond to, and handle customer inquiries through OA/Chat and email channels; Support sellers in setting up and managing stores on MiniApp/MiniShop; provide guidance on store onboarding, explain platform poli...
Receive, respond to, and handle customer inquiries through OA/Chat and email channels;
Support sellers in setting up and managing stores on MiniApp/MiniShop; provide guidance on store onboarding, explain platform policies and regulations, and resolve operational issues;
Handle complaints and act as a liaison between buyers and sellers; promptly escalate critical cases involving counterfeit products, fraud, or scams;
Process support tickets and collaborate with Technical, Legal, and Content teams to resolve application-related issues and ensure timely customer support;
Maintain and update customer data in the system; prepare service performance reports, analyze customer feedback, and recommend improvements to processes and policies;
Proactively follow up with customers after transactions to collect feedback and enhance customer satisfaction and retention;
Perform content moderation for MiniApps by reviewing product information, images, and descriptions to ensure compliance with platform policies and content standards.
Consulting/customer service experience preferred;
Effective communication, integrity, logical and systematic thinking;
Hardworking and eager to learn;
Sociable and patient at work;
Proficient in Microsoft Office applications;
Fresh graduates are welcome if highly motivated.
Receive, respond to, and handle customer inquiries through OA/Chat and email channels; Support sellers in setting up and managing stores on MiniApp/MiniShop; provide guidance on store onboarding, explain platform poli...
