Lead and manage end-to-end internal transformation initiatives across Retail Banking
Design and develop operating models, processes, KPI frameworks, and governance structures to support transformation programs
Coordinate with relevant stakeholders (Head Office, Business Units, Operations, IT, etc.) to ensure aligned and effective execution
Monitor project progress, manage timelines and milestones, and ensure delivery against agreed objectives
Identify, assess, and manage risks and issues throughout project execution
Design and implement performance tracking frameworks, including productivity, cost, and operational efficiency metrics
Conduct post-implementation reviews and drive continuous improvement initiatives
Drive change management activities, including communication, training, and operational guidelines
Act as the central point of contact for stakeholders and provide regular updates to management
Ensure all initiatives are aligned with strategic priorities, internal policies, and standards
Yêu cầu công việc
1. Educational Qualifications
Bachelor’s degree in business, Information Technology, or a related field
2. Relevant Knowledge/ Expertise
Minimum 5 years of experience in banking/financial services
At least 3 years in Project Management, Transformation, or Process Optimization roles
Experience in internal transformation programs, operational improvement, or performance management initiatives is preferred
Experience in large-scale, cross-functional program delivery is an advantage
3. Relevant Knowledge/ Expertise
Strong understanding of banking operating models (front–middle–back)
Experience in designing or improving processes, operating models, and governance frameworks
Familiar with internal business tools (CRM, SPM, dashboards, reporting systems...)
Good understanding of project management methodologies (Agile/Waterfall)
4. Skills
Strong analytical and structured problem-solving skills
Effective stakeholder management across multiple functions
Data-driven mindset with a focus on performance and impact
Strong communication and presentation skills, especially with senior stakeholders
5. Others
High level of ownership and accountability
Proactive and adaptable in a fast-changing environment
Strong teamwork and collaboration mindset
Quyền lợi được hưởng
Competitive salary and bonus package
Staff loan with special interest rates
Training courses based on the job, Training framework/Learning RoadMap for each position
Insurance in accordance with Labor laws + VPBank Care insurance for all employees. (insurance covered for family members for entitled employees);
Annual leave (varied based on job grade)
Travel allowance
A dynamic and friendly working environment, full of great opportunities to develop your career and abundant interesting activities to join (Sports competitions, talent contests, teambuilding...)
Working time: from Monday to Friday & 2 Saturday mornings/month.
Giá trị cốt lõi
1. KHÁT VỌNG 2. CHÍNH TRỰC 3. HIỆU QUẢ 4. KỶ CƯƠNG 5. SÁNG TẠO
