AntiFraud, QC Investigation Analytics

We are an AI Fintech company specializing in assessing the credit profiles of consumers in emerging markets, combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit-profiling 1 billion consumers spanning 4 countries — Vietnam, Indonesia, India & the Philippines — and building a platform for the wider financial services industry to provide the 'un- & under-served' access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied — we're on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. We believe that by harnessing the power of AI & big data, we can deliver financial access at unprecedented scale. As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership, integrity, and agility in execution, and we place great importance on doing what is right, what is best, and what is innovative.

How You'll Make an Impact

Seek, identify, and promptly prevent new attack schemes by fraudulent groups in our EVO Money (MAFC) online loan approval process, and ensure a high level of security for the portfolio. If you want to work and learn from one of the best and brightest technology teams in Vietnam, and be part of a winning team with exponential growth regionally, come join us.

What You'll Do

• You'll cover the risk of the portfolio end-to-end — understanding our digital lending process from onboarding through usage and collection — with AI as your default tool for working faster without losing judgment. Specifically, you will:
• Investigate & Verify: Triage and verify fraud cases flagged by the system, clients, or partners; use AI to summarize evidence and surface patterns from data provided by anti-fraud data analysts, then confirm or reject each case on your own judgment.
• Monitor & Report: Build and maintain monitoring reports on decision-engine fraud-rules and case activity (daily/weekly/monthly); use AI-assisted workflows to automate repetitive analysis.
• Improve Policy & Process: Propose risk-policy optimizations and new fraud-prevention initiatives; use AI to test hypotheses and summarize patterns before recommending a change.
• Blacklist & QC: Maintain internal blacklist policies and data cleansing, and perform QC on application data and documents; use AI to flag anomalies.
• Call verification & Voice AI: Call customers or partners directly to gather evidence; help plan and implement a Voice AI project that brings AI-assisted calling into workflows.

What We're Looking For

• At least 2 years' experience in fraud detection, fraud investigation, loan underwriting, risk management, or financial services generally — preferably in the consumer finance industry.
• Experience with databases (SQL); ability to analyze data, identify patterns, and make data-driven decisions to detect and prevent fraudulent activities.
• Familiarity with anti-fraud systems and other tools used to identify and prevent fraudulent activities.
• Excellent negotiation and problem-solving skills.
• Comfortable making outbound verification calls to customers or references to confirm suspected fraud cases.
• Excellent time management and ability to work under pressure.
• Hands-on use of AI/GenAI tools (Claude, ChatGPT, Gemini) in real investigation work — to accelerate analysis, draft SQL or lightweight scripts where relevant, synthesize findings, or automate repetitive checks. 
• Strong judgment to validate AI output — catching errors and hallucinations, verifying numbers, and grounding every fraud verdict in the actual data.
• Good verbal and written communication skills in English (and Vietnamese).
• Willing to learn on the job and ready to adapt to changes in requirements.
• Bachelor's degree in Finance, Economics, Business Administration, Banking, or a related field.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s