Senior Associate, Business Product Management (AI Solution Design), SPX Express

1. Process Discovery & Optimization (BPM Core)

• Analyze end-to-end business processes (As-is vs To-be) across Workforce, Finance, Risk & Back Office.
• Identify bottlenecks, inefficiencies, and automation opportunities.
• Break down complex business problems into structured, solvable components.
• Redesign workflows with a product mindset, focusing on user experience (Ops, staff, stakeholders).

2. . AI-Driven Solution Design

• Design AI-powered solutions to enhance workflows:

+ Generative AI for content automation (reporting, communication, documentation)

+ Predictive analytics for risk detection, forecasting, anomaly detection

• Define AI workflows (input → decision → output → fallback → feedback loop).
• Build and orchestrate AI agents / bots for automation across processes.

3. Data-Driven Problem Solving

• Analyze operational data to identify root causes and improvement opportunities.
• Translate data insights into actionable AI use cases.
• Define success metrics: automation rate, time saved, accuracy improvement, cost reduction.

4. AI Workflow & Tool Integration

• Leverage AI tools and platforms to build scalable solutions: AI APIs, LLMs, automation tools, workflow engines
• Integrate AI into existing systems (Ops tools, Finance systems, Risk platforms).
• Design reusable AI components for cross-domain scalability.

5. Change Management & Adoption

• Drive adoption of AI-powered workflows across teams.
• Train and enable stakeholders (Ops, Finance, Risk teams).
• Communicate clearly the value and impact of AI transformation.
• Manage resistance and ensure smooth transition from manual to automated processes.

6. Risk, Compliance & AI Governance

• Ensure AI solutions comply with:

+ Data privacy (PII protection)

+ Internal compliance frameworks

+ Ethical AI standards

• Design guardrails: thresholds, fallback logic, audit logs, human-in-the-loop.
• Work closely with Risk & Security teams to ensure safe deployment.

Must have

• Product Mindset: Apply user-centric principles to transform complex back-office workflows into functional products - Preferable at least 3 years of experience in Product Development, Product management, Business Analyst, etc.
• Data-Driven Analysis: Utilize advanced analytical tools to identify operational bottlenecks and enhance system efficiency.
• AI Solution Design: Design innovative AI frameworks to automate manual finance and risk management processes (have experience in design AI-powered solutions/project/workflow)
• Quick Learning: Adapt rapidly to evolving technologies and specialized domain knowledge within the industry.

Nice to have

• Experience in Logistics / Workforce / Finance Ops
• Exposure to AI platform or internal tool building
• Familiarity with data tools (SQL, dashboards, analytics)
• Experience with automation platforms