Digital Innovation Supervisor

I. Job Summary:

The Supervisor of Digital Innovation Team takes active leader role to carry out action plans,

digitalization projects to execute company’s UNTACT strategy in delivering and innovating

customer relationship, dedication, and satisfaction across customer journey.

II. Key Roles & Responsibilities

1. Project management:

• Actively join digital projects and implement digitalization initiatives in all business aspects

to support customer experience improvements delivered with proper technologies and

processes, include but not limited to set-up project timeline, understand and analyze

business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect

of objectives well delivery on-time

• Be owner of digital assets including customer mobile application and website;

onboarding / offboarding processes; and Customer Communications Dashboard

• Support Team Head to identify room for improvement, design online customers journeys

including UI/UX, based on products & processes development, for digitalization projects

implementation, in strict consideration of online nature matching and proper customer

experience

2. Customer Experience:

• Continuously review customer journey and interactions across the company through the

customer eyes and put in place several building blocks of a comprehensive improvement

in customer experience

• Be owner of improvement journey and performance monitoring for all digital projects,

online platforms, digital processes which have been developed and/or owned, in

collaboration with stakeholders across the Company

• Support Team Head to review all correspondence and/or customer communications to

ensure standard Customer Experience level in the total view

• Other assigned tasks by Department Head, Division Head

• Other assignment including administration tasks required by Division Head, Department

Head

1. Qualification

• College/ University Graduated

2. Work Experience

• Preferable experience in Digital Transformation/ Digital innovation project management and execution.

• 03 years working experience in consumer finance, banking or other relevant business sector: fintech, mobile app…

• Experience in Project implementation/ business analyst/ product owner is an advantage

3. Knowledge

• Digital product owner

• Customer touch-point understanding

• Project Coordinator

• Lending and Card products

• Branding

• Digital Assets metrics understanding

4. Skills

• Business Requirement Document development

• Test script design & UAT

• Digital fluency

• Adaptability

• Time Management

• Research Skills

• Self-management

• Collaboration

• Active learning

• Agibility

• Problem solving