1. Project and Journey implementation:
- Define business requirements, customer journeys, operating processes, tracking requirements, and expected project outcomes.
- Coordinate with Product, ICT, Operations, Finance, Legal, Compliance, Customer Service, Digital Sale, and other stakeholders.
- Manage project timelines, dependencies, testing, UAT, go-live readiness, and action follow-up.
- Identify implementation issues, coordinate resolution, and escalate material issues when required.
- Ensure assigned projects are implemented in accordance with approved requirements, processes, and timelines.
2. Performance and Journey optimization:
- Monitor post-launch performance across prospects, applications, approval, and disbursement.
- Analyze customer drop-offs, funnel conversion, tracking gaps, and operational issues.
- Coordinate improvement actions with relevant teams and follow up until completion.
- Prepare project performance updates and recommendations for management
3. Project Governance and Handover
- Ensure proper project documentation, tracking arrangements, reporting requirements, and operational controls.
- Coordinate project handover to the responsible business and operational teams.
- Support post-launch stabilization and ensure outstanding issues are properly followed up.
- Coordinate partnership implementation and other Digital Business projects based on assigned priorities.
4. Other Responsibilities
- Perform other Digital Business assignments as delegated by management.
1. Qualification
- Bachelor’s degree in Business Administration, Finance, Banking, Economics, Technology, Data Analytics, or a related field.
2. Work Experience
- At least 4 years of experience in digital projects, project implementation, customer journey, digital business, fintech, financial services, or digital platforms.
- Experience in business requirements, project coordination, UAT, go-live, performance monitoring, or digital customer journey improvement.
- Experience in consumer finance, digital lending, banking, fintech, or digital platforms is preferred.
3. Knowledge and Skills
- Good understanding of digital project implementation and customer journey development.
- Understanding of digital acquisition, application-to-disbursement funnels, and channel performance.
- Strong project coordination and stakeholder management skills.
- Ability to analyze funnel conversion, customer drop-offs, and project performance.
- Working knowledge of tracking, data flows, reporting, and operational handover.
- Good analytical, problem-solving, and issue-management skills.
- Proficiency in Excel and PowerPoint; knowledge of SQL is an advantage.
- Good Vietnamese communication and working proficiency in English.
4. Personal Attributes
- Structured, analytical, and results-oriented.
- Proactive with strong ownership and follow-through.
- Detail-oriented and risk-aware.
- Strong coordination and problem-solving skills.
- Able to manage multiple projects, stakeholders, and priorities.
