Nhân viên IT Helpdesk (Onsite KH - Q9)

• Onsite khách hàng - Khu công nghệ cao Quận 9
• Thuộc biên chế công ty Viễn thông Phương Nam

Customer's internal software: staff will receive requests and resolve level 1 issues. Level 2 issues will be escalated to the customer's internal IT staff.

• Install computers for employees upon request.
• Support hardware diagnostics and install hardware devices into computers.
• Guide users and manage LAN and Wi-Fi network connections.
• Support users in troubleshooting issues related to office printers, ink, and scanners.
• Support checking and updating Windows patches and antivirus software.
• Troubleshoot outdoor Internet cable connection loss (ISP).
• Check disconnected network devices.
• Check LAN cables.
• Check camera signals, DVRs (CCTV, issue access control cards for users).
• Create weekly and monthly reports on user support incidents.
• Create hardware replacement reports.
• Manage equipment provisioning and IT assets (laptops, desktops, excluding tablets and printers) recorded on the client's system.
• IT Helpdesk will create guides for IT and end users.
• Monitor server room systems (VMs, servers, Core Switch, Firewall, CCTV, cooling systems, access control).
• Support basic network cabling (no climbing required).
• Assign user permissions for shared drives.
• Support regular internal company meetings.

• At least 13th month salary and bonus for the top excellent employees of the year
• Unscheduled bonus, emulation bonus, initiative bonus
• Friendly, professional and dynamic working environment
• Training, development and promotion opportunities
• 12 days/year leave and vacation, teambuilding and many experiences with hobby, professional, sport clubs...
• Insurance regime: health insurance, social insurance, unemployment insurance and periodical health check
• PNC Care  insurance for PNC employees
• Other benefits according to Vietnam Labor Law and the company's financial regulations.