Customer Care (Japanese N2 Up)

ABOUT FPT SOFTWARE

• FPT Software, a subsidiary of FPT Group, is a leading global IT service provider headquartered in Vietnam. With 33,000+ employees in 88 offices across 30 countries, we serve 1,100+ clients, including 96 Fortune 500 companies.
• We believe diversity fuels innovation and strive to create an inclusive workplace where talents of all backgrounds thrive. We welcome expatriates and international professionals to bring fresh perspectives and help shape the future of technology.

RESPONSIBILITIES

• Identify customer insights to enhance communication through various touchpoints, including direct customer interactions, sales channels, customer service teams, and other relevant avenues.  
• Improve and diversify internal services to cater to the unique needs of VIP customers nationwide.   
• Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer's visit.   
• Maintain a proactive approach to promptly address and resolve any issues that may arise during customer visits, ensuring a smooth and enjoyable experience.   
• Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities.  
• Collaborate closely with other functions within the company to facilitate seamless communication and successful execution of business trips.   
• Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements.   
• Ensure the adherence to trip budgets and maintain accurate records of invoices and related paperwork for timely reimbursement.   
• Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience.   
• Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration.   
• Undertake ad-hoc tasks as assigned by the line manager, contributing to the overall success of the Customer Care department.    

REQUIREMENTS

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.      
• Proven experience in customer service, customer care, or an airline is a competitive advantage.   
• Excellent communication skills, both written and verbal, with a strong ability to build rapport and establish positive relationships with customers and internal stakeholders.   
• Detail-oriented with exceptional organizational and time management abilities.   
• Strong problem-solving skills, able to identify issues and provide timely resolutions.   
• Proficient in using relevant software applications and tools, including Microsoft Office Suite.   
• Ability to work effectively in a team environment and collaborate across departments.   
• Flexibility and adaptability to handle multiple tasks and changing priorities.   
• Strong sense of professionalism and commitment to delivering outstanding customer service.   
• Fluency in Japanese (JP N2 up)

WHAT COMPANY OFFERS

Successful candidates will be part of a friendly, motivated and committed talent teams in FPT Software HCM (FSOFT) with various benefits and attractive offers: 

• Successful candidates will be offered a friendly, motivated working environment. 
• Get involve in major full-cycle project with large scale and opportunities to work directly with specialists and experts in system designing in Japanese top corporations in producing medical devices. 
• FPT Care insurance plan tailored for FPT employees
• Company shuttle buses provide convenient way of transportation for all employees. 
• Attractive annual summer vacation allowance 
• Other allowances: transportation support by company bus, lunch allowance, working on- site allowance, etc. 
• F-Town Campus provide many facilities for FPT Software employees such as football ground, basketball & volleyball, gym center, cafeteria, etc. 

CONTACT
Department: South Talent Acquisition – FPT Software Workforce Assurance – FPT Software Ho Chi Minh Company Limited
Email: [email protected]
Website: www.career.fpt-software.com