Senior Business Analyst dẫn dắt thu thập yêu cầu, phân tích quy trình và triển khai CRM cho chương trình chuyển đổi CRM quy mô lớn tại Galaxy Connect.
Yêu cầu
Cử nhân Hệ thống thông tin/Quản trị/Khoa học máy tính hoặc liên quan
Tối thiểu 3 năm kinh nghiệm Business Analysis
Kinh nghiệm dự án chuyển đổi doanh nghiệp quy mô lớn
Kỹ năng phân tích, giao tiếp, điều phối workshop, quản lý stakeholders tốt
Tiếng Anh giao tiếp và viết tốt
Trách nhiệm
Tổ chức workshop, phỏng vấn stakeholders để thu thập yêu cầu và phân tích quy trình As-Is/To-Be
Viết BRD, FRD/FSD, user stories, process flows, business rules
Thực hiện Fit-Gap Analysis, tư vấn giải pháp CRM (Salesforce/Dynamics 365) và thiết kế workflow, data model, customer journey
Quản lý truy xuất yêu cầu, change request, chuẩn bị UAT, hỗ trợ training và Go-Live
Có thì tốt
Kinh nghiệm thực tế CRM: Salesforce, Microsoft Dynamics 365 hoặc nền tảng tương tự
Kinh nghiệm ngành Ngân hàng, Bảo hiểm, Viễn thông, Bất động sản hoặc tập đoàn đa ngành
Am hiểu CX, Contact Center, Omnichannel, Loyalty, CDP, Customer 360
Lương và phúc lợi
Lương thử việc 100% lương chính thức, có bonus hiệu suất
Bảo hiểm y tế và tai nạn toàn diện
15 ngày nghỉ phép năm, 3 ngày làm từ xa/tháng
Cung cấp thiết bị làm việc (Macbook/Laptop, chuột, màn hình)
Tóm tắt bằng AI từ JD gốc, đọc JD gốc trước khi ứng tuyển.
Key Responsibilities:
The Senior Business Analyst leads business requirement gathering, business process analysis, solution consulting, and CRM implementation activities for a large-scale enterprise CRM program across internal and external business units. This role is part of the Enterprise CRM Transformation Program.
Business Discovery & Requirements Analysis
Conduct workshops, interviews, and requirement-gathering sessions with stakeholders.
Analyze current (As-Is) processes and design future-state (To-Be) processes.
Develop BRD, FRD/FSD, user stories, process flows, and business rules.
CRM Solution Consulting
Advise business teams on CRM best practices and process optimization.
Perform Fit-Gap Analysis between business requirements and CRM capabilities.
Recommend scalable and standardized CRM solutions across multiple companies.
Solution Design
Design workflows, approval processes, customer journeys, data models, and reporting requirements.
Collaborate with Solution Architects, Developers, and Vendors to ensure solution alignment.
Stakeholder Management
Engage business leaders, department heads, IT teams, and external partners.
Facilitate workshops and present recommendations to senior management.
Testing & Deployment
Prepare test scenarios, test cases, and UAT documentation.
Support users during UAT, training, and Go-Live activities.
Requirement Governance
Manage requirement traceability and change requests.
Assess business impact and implementation feasibility.
Job Requirements:
Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
Minimum 3 years of Business Analysis experience.
Proven experience in large-scale enterprise transformation projects.
Strong analytical, communication, facilitation, and stakeholder management skills.
Strong verbal and written English communication skills.
Preferred Experience:
Hands-on experience with CRM, Salesforce, Microsoft Dynamics 365, or similar platforms.
Experience in Banking, Financial Services, Insurance, Telecommunications, Real Estate, or diversified conglomerates.
Knowledge of Customer Experience (CX), Contact Center, Omnichannel, Loyalty Programs, CDP, and Customer 360 initiatives.
Key Skills:
Business Analysis, BPMN, Workshop Facilitation, Process Mapping, Fit-Gap Analysis, Requirement Management, CRM Consulting, Presentation Skills, Change Management, and Problem Solving.
Success Metrics (KPIs):
High-quality requirements with first-round acceptance above 95%.
Reduced change requests after UAT.
Successful adoption of CRM processes across companies.
Timely delivery of project milestones and documentation.
Benefits:
Competitive salary package (Base salary and performance bonuses).
Probation period salary is 100% of the official salary.
Comprehensive health and accident insurance.
15 days of annual leave, 3 remote work days per month.
Provision of work equipment (Macbook/ Laptop, mouse, monitor, etc.).
A creative and modern working environment.
Working location: Galaxy Innovation Hub – D1 Hi Tech Park, Tang Nhon Phu Ward, HCMC
