Tìm việc làm IT

1. Project and Journey implementation:

• Define business requirements, customer journeys, operating processes, tracking requirements, and expected project outcomes.
• Coordinate with Product, ICT, Operations, Finance, Legal, Compliance, Customer Service, Digital Sale, and other stakeholders.
• Manage project timelines, dependencies, testing, UAT, go-live readiness, and action follow-up.
• Identify implementation issues, coordinate resolution, and escalate material issues when required.
• Ensure assigned projects are implemented in accordance with approved requirements, processes, and timelines.

2. Performance and Journey optimization:

• Monitor post-launch performance across prospects, applications, approval, and disbursement.
• Analyze customer drop-offs, funnel conversion, tracking gaps, and operational issues.
• Coordinate improvement actions with relevant teams and follow up until completion.
• Prepare project performance updates and recommendations for management

3. Project Governance and Handover

• Ensure proper project documentation, tracking arrangements, reporting requirements, and operational controls.
• Coordinate project handover to the responsible business and operational teams.
• Support post-launch stabilization and ensure outstanding issues are properly followed up.
• Coordinate partnership implementation and other Digital Business projects based on assigned priorities.

4. Other Responsibilities

• Perform other Digital Business assignments as delegated by management.

1. Qualification

• Bachelor’s degree in Business Administration, Finance, Banking, Economics, Technology, Data Analytics, or a related field.

2. Work Experience

• At least 4 years of experience in digital projects, project implementation, customer journey, digital business, fintech, financial services, or digital platforms.
• Experience in business requirements, project coordination, UAT, go-live, performance monitoring, or digital customer journey improvement.
• Experience in consumer finance, digital lending, banking, fintech, or digital platforms is preferred.

3. Knowledge and Skills

• Good understanding of digital project implementation and customer journey development.
• Understanding of digital acquisition, application-to-disbursement funnels, and channel performance.
• Strong project coordination and stakeholder management skills.
• Ability to analyze funnel conversion, customer drop-offs, and project performance.
• Working knowledge of tracking, data flows, reporting, and operational handover.
• Good analytical, problem-solving, and issue-management skills.
• Proficiency in Excel and PowerPoint; knowledge of SQL is an advantage.
• Good Vietnamese communication and working proficiency in English.

4. Personal Attributes

• Structured, analytical, and results-oriented.
• Proactive with strong ownership and follow-through.
• Detail-oriented and risk-aware.
• Strong coordination and problem-solving skills.
• Able to manage multiple projects, stakeholders, and priorities.