E-Commerce Supervisor (Merchandising)

DEPARTMENT OVERVIEW

The E-Commerce Department is responsible for growing UNIQLO Vietnam’s online business by delivering a convenient and reliable shopping experience and maximizing sales and profit through close coordination with Merchandising, Marketing, Logistics, Warehouse, IT, Customer Center and Store Operations.

The team manages online sales performance, product availability, inventory allocation, product presentation and business improvement based on customer behavior and commercial data.

ROLE OVERVIEW

The E-Commerce Merchandising Specialist is responsible for maximizing E-Commerce sales and gross profit for assigned product categories through sales planning, inventory allocation, performance analysis, and continuous improvement.

The position converts company and category plans into item- and SKU-level actions. The role monitors actual performance against plans, identifies gaps, determines root causes and coordinates corrective actions with relevant departments until the issue is resolved.

As this is an external hire, the successful candidate will be expected to rapidly acquire UNIQLO’s product knowledge, commercial principles, operational processes and internal systems. The candidate must be able to manage a high volume of information and tasks by setting priorities, working accurately and acting without waiting for detailed instructions.

* This is the individual contributor position.

JOB RESPONSIBILITIES

• Regularly maintain the presentation of items on the website based on current item allocation list (including pre-order items) to allow customers to shop conveniently online, such as merging multiple identical products images with different items codes, suspension of no-sale items etc.
• Engage in discussion with Digital Marketing Team on weekly basis to ensure the alignment of inventory allocation and marketing promotional plan
• Drive E-Commerce sales and gross profit growth for assigned product categories through data-driven planning and execution.
• Sales analysis based on historical data and market trends.
• Monitor category, item and SKU-level performance, identify business risks and opportunities, and take corrective action to close performance gaps.
• Identify key issues and new development from original plan. Engage in plan-action-review cycle to consistently optimize sales and stock plan with related stakeholders.  
• Lead weekly business reviews by analyzing KPI performance, identifying root causes, defining action plans and tracking execution until completion.
• Ensure product availability, accuracy and presentation on the E-Commerce platform to support a seamless customer shopping experience.
• Rapidly acquire UNIQLO product knowledge, business fundamentals, operational processes and system expertise, and apply them to daily decision-making.
• Take ownership of assigned business areas by proactively identifying issues, proposing solutions, driving execution, and escalating significant risks when required.

QUALIFICATIONS

Required

• Bachelor’s degree, ideally in Marketing, Economics and other related fields.
• At least 3+ years of experience in E-Commerce operations.
• English: Business level (verbal & written)
• Experience managing/handling E-commerce and digital systems (E-commerce platform, CRM, OMS, WMS).
• Able to communicate effectively across different departments and teams

Nice to Have

• Being a proactive individual who is highly committed with a strong drive, and possesses an inquisitive, commercial, and analytical mindset.
• Strong passion and career aspirations to make the brand No.1 in the market.
• Customer-oriented and store-oriented mindset, with resonance with Fast Retailing philosophy.
• Detail-oriented and willing to do hands-on/manual work, with flexibility to learn the company’s unique system setup.

WHAT WE OFFER

• Competitive salary, performance bonus, and comprehensive benefits package.
• Staff Discount.
• 24/7 Healthcare & Accidental insurance since the onboarding day (cover for 01 family member of staff)
• Career growth in a company where the role may expand with business needs, including potential future responsibility within the FR group.
• A results-driven, entrepreneurial culture where your decisions drive real business impact.

UNIQLO Vietnam respects candidate privacy and is committed to protecting personal information. Any personal data submitted during the recruitment process will be collected, processed, and stored solely for recruitment and employment-related purposes in accordance with applicable laws and company policies. Personal information will only be accessed by authorized personnel involved in the hiring process.

By applying for this role, candidates acknowledge that UNIQLO Vietnam may use submitted information to assess suitability for current or future opportunities within the organization, where permitted by applicable law.

UNIQLO Vietnam is an equal opportunity employer. As an equal opportunity employer, UNIQLO Vietnam does not discriminate against applicants or employees because of race, ancestry, color, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.