Product Strategy

About GoTymeX

GoTymeX is the product, technology and data analytics hub of GoTyme Group. We're reimagining digital banking across emerging markets, across South Africa and Asia. Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of digital in building products that make a real difference in our customers' lives.

About the Product organisation

Early on, we realized that to truly deliver financial services that are transparent, fair, and intuitive, we'd have to reinvent how they're created altogether. We needed people who could seamlessly blend strategic vision with the creation of new products and services, who could effortlessly move from understanding customer needs to coordinating cross-functional teams. And that's exactly why our Product team exists. Part Product Visionary, part Business Strategist, part Customer Advocate. We are a team of digital evangelists, bankers, fintech-ers and some less obvious backgrounds. Our offices are in Vietnam, but we operate from all over the world.

Why work with GoTymeX

• Innovation-driven environment: Work with the latest technologies.
• International and collaborative culture: Be part of a dynamic team that values collaboration, continuous learning, and personal growth.
• Competitive benefits: Enjoy a comprehensive benefits package, opportunities for professional development (see below).
• Learning and development: Access to technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth.
• Impactful work: Contribute to projects that directly influence financial empowerment and access.

What you'll be doing

You will report to the Group Chief Product Officer and work across the GoTymeX organization. This is not a traditional Chief of Staff role in a commercial organisation. It is a Chief of Staff in a product-led technology company. It is also not a scheduler, a note-taker, a programme manager or a deputy. The person who does it well will have a strong commercial mind, a genuine intuition for product, and an unusual ability to make an organisation do what it has already agreed to do. While you do not own roadmaps directly on a day-to-day basis, you own how work moves through the organisation.

Drive the operating model and cadence

• Own the governance rhythm of the product organisation: the Quarterly Business Review, the product leadership forum, monthly portfolio and pod reviews, and the OKR cycle. Commitments made in them should be commitments tracked out of them.
• Develop a system for tracking product performance: one place where any leader can see how each portfolio is tracking against performance.
• Drive things to closure. Make sure people are not just agreeing in the room, but delivering after it.
• Drive product development discipline, such as clarity of prioritization, alignment, and rationalization.
• Progress the operating model transformation from a set of routines and checkpoints, into an engine that is embedded in our discipline, culture and day-to-day practice.
• Build the relationship between the Group “centre” and the in-country business organizations.

Make the product organisation commercially fluent

• Build the practice of owning product performance amongst the GoTymeX organization.
• Set the standard for business cases in product.
• Coach and challenge the key product leaders to communicate in the language of shareholders, boards and country business leaders, rather than the language of infrastructure.

Lead the special projects

• Take on the initiatives the CPO puts personal weight behind, such as accelerating the AI transformation of a specific domain, standing up product capability for a new market entry, or a capability build that cuts across portfolios.
• Run commercial negotiations with strategic technology suppliers, including the financial modelling that identifies where the value actually sits and where the counterparty has room to move.
• Prepare the CPO for board, Exco, shareholder and external engagements: the analysis, the argument, the strategic positioning, and the narrative, not just the deck.
• Represent the CPO in the rooms where that perspective is needed but the CPO's presence is not. Move people on the strength of your own argument, not by invoking the CPO's name.

How you'll operate

• You will be expected to know the difference between four things: what you decide, what you escalate, what you take to others for input, and what you simply drive to completion without asking. Getting that judgment right is a key part of the job.
• Roughly 15% of this role is undefined, and will be shaped by you and the CPO in the first few months.

• About 8 years of experience, with a track record of doing the work rather than advising on it. Strategy consulting, private equity value creation, corporate strategy or an operating role in a high-growth business, ideally in fintech, are all credible routes in.
• Genuine commercial and analytical depth. You are fluent in unit economics, business cases and financial modelling, and you reach for the numbers before the opinions. Hands-on comfort with data. You can interrogate a product analytics tool yourself.
• Real product and technology intuition. You can reason about a funnel from acquisition through activation, conversion, drop-off and retention. You understand roughly how money actually moves in a payment. You know why credit underwriting is hard.
• Intellectual agility & curiosity. You pick up unfamiliar concepts quickly and problem-solve contextually
• The ability to land decisions with people who do not report to you, across markets and cultures, without borrowing authority you have not earned.
• Organisational precision, of the kind that leaves systems other people can read and run.
• Outstanding written and verbal communication in English. You write the memo that ends the debate.
• Strong plus if you have prior experience as Chief of Staff, value creation, or founder's office experience at a company going through structural change.
• Based in Ho Chi Minh City, or willing to travel there often.

Mindset

• Willing to do the unglamorous part. Processes do not hold because they were designed well. They hold because someone ran them personally until they became habit.
• Entrepreneurial and mission-driven, with the desire to be part of vision.
• Comfortable with ambiguity, a fast pace, and the tension of a business growing across several markets.
• Courage to tell a senior leader something they would rather not hear, and the judgment to pick the moment.
• Low ego, high standards, quietly relentless.

• Competitive salary that recognizes your talent and potential
• Performance-based bonus, including stock-based incentives for high performers
• Conferences and expert-led training to accelerate your career
• Flexibility to work from home or the office
• Generous annual leave allowance, and paid day off for your birthday
• Meal and parking allowances