Business Systems Analyst (CRM/Low-Code)

**Company Description**

SmartDev is an AI\-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI\-driven development practices with deep expertise across

**fintech, healthcare, retail, and enterprise technology**

. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI\-first thinking are a competitive advantage — and we build our teams accordingly.

The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an

**AI\-enabled solutions partner**

.

We have over 200 talented employees working both on\-site and remote/hybrid at locations:

• Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
• Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi

Job Description

SmartDev is building a dedicated

**Creatio**

practice to deliver enterprise CRM programmes for banks and other regulated institutions. We are hiring systems analysts who will work as no\-code configurators \- and

***we fund your Creatio Academy certification to get you there***

.

This is not a role where you write a specification and hand it to a developer. You build the working system yourself, inside the platform: sections and objects, reference data, business processes in the BPMN designer, dynamic cases, Freedom UI screens, access rights and dashboards. You demo what you built to the client directly. On a low\-code programme, analysts deliver the majority of the functionality, and the development team is reserved for the problems that genuinely need code.

• Configure sections, objects, reference data and the product catalogue for retail, corporate, Islamic and private banking business lines.
• Design and build end\-to\-end business processes in the BPMN designer, plus dynamic case flows for leads, referrals and opportunities.
• Build Freedom UI screens, forms, dashboards and reports that relationship managers actually want to use.
• Configure roles, organizational structure, record\- and field\-level access rights \- a first\-class discipline in a banking context, not a checkbox.
• Take part in fit\-gap workshops: capture requirements from business SMEs, translate them into use cases, and flag where the product already solves the problem.
• Build proof\-of\-concept screens and demos for client gates and presales.
• Write and maintain the configuration documentation, and support SIT and UAT on what you built.
• Work with the solution architect and developers on the boundary between configuration and custom development.

Qualifications

• 3–5 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM). Implementation experience specifically — not support, not data analytics.
• BPMN at design level, not reading level. You can model an end\-to\-end process with gateways, parallel branches, timers and escalation — and explain why you modelled it that way.
• Relational data modelling fundamentals: tables, one\-to\-many and many\-to\-many relationships, lookups, normalisation.
• Hands\-on configuration experience on any low\-code, CRM or BPM platform (Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar)
• Experience configuring role models and access rights.
• Direct client\-facing experience: running workshops, demoing your work, capturing and confirming requirements.
• Technical literacy without needing to be a developer: you can read a SQL query, understand REST APIs and JSON, and check a log.
• English at B2 or above

**Nice to have**

• Creatio experience or Creatio Academy certification.
• Banking or financial services domain knowledge.
• Experience at a systems integrator delivering to corporate clients.
• QA background on implementation projects — process knowledge from the testing side transfers well.
• UX sensibility for business applications: you care whether the screen you built is usable, not just complete.
• Bilingual or RTL interface experience.

Additional Information

**What We Offer**

• Fully funded Creatio Academy certification (No\-Code Analyst, plus Freedom UI and mobile workshops)
• A founding seat in a new practice: you help set how it works rather than inherit someone else's standards.
• An international enterprise banking programme as your first project, with direct client exposure from the start.
• A clear growth path — no\-code configurator to senior analyst to low\-code solution architect — with the certification track to support it.
• Competitive compensation, hybrid working, and a senior engineering organisation with regulated\-industry delivery credentials (SOC 2 Type II, ISO 27001, PCI\-DSS).

**Benefits**

• International working environment with AI\-driven strategic direction.
• 20 days of annual leave – Hybrid working mode.
• Premium healthcare package with PVI and comprehensive annual health check\-ups
• Competitive salary \& 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration – Work with both Vietnamese and international colleagues.