Swap Station Operation & Maintenance Manager

We are hiring for this role on behalf of our client in the EV automotive industry

Swap Station Operation & Maintenance Manager

Location: Ho Chi Minh City, Vietnam

Workplace Type: Onsite

About Our Client

Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.

Role Overview

The Swap Station O&M Manager will lead the operation and maintenance of Swap Stations in Vietnam. The role owns network operational readiness, service quality, maintenance performance and the local O&M operating model, working across CGM, parent companies, Finance, Procurement, deployment teams and external vendors. The Manager is accountable for technical and operational decisions within O&M scope and provides engineering input to annual planning and cost optimization without compromising safety, reliability or service quality.

1 - O&M Team Management & Network Operations — Lead in-house O&M and repair teams; manage daily operations, station condition, anomaly tracking, reporting and continuous improvement.

2 - Preventive & Corrective Maintenance — Establish and manage preventive and corrective maintenance programs, work prioritization, response, quality verification and closeout for Swap Stations.

3 - SLA, Audit & Network Performance — Define and maintain operational, SLA and audit standards; monitor network availability, maintenance performance, station condition and action closure.

4 - Incident Management & Technical Escalation — Coordinate rapid assessment, immediate response, root-cause analysis, reporting and escalation for major technical incidents affecting station operations or user service.

5 - Vendor & Contractor Performance Management — Manage third-party engineers and contractors; review SLA compliance, work quality, safety, response, corrective actions and performance.

6 - Deployment, Commissioning & Operational Handover — Coordinate with deployment and construction teams on commissioning, readiness checks, handover documentation and post-launch stabilization; support operational acceptance.

7 - SOP, Documentation & Compliance — Establish, update and implement deployment, commissioning, maintenance and incident-response SOPs in accordance with Vietnam requirements and CGM standards.

8 - Engineering Cost Optimization & Annual Planning — Partner with Finance, Procurement and related functions on annual budget planning and cost optimization; assess Swap Station construction, deployment and maintenance methods and identify technically feasible CAPEX/OPEX improvements while maintaining safety, reliability and service quality.

9 - Cross-functional & Joint-Venture Coordination — Align CGM, parent-company and cross-functional teams; coordinate local resources, communicate operational risks and support product and service deployment.

Qualification

Required Qualifications

• Bachelor's or Master's Degree in Business Administration, Engineering or a related field.
• 3+ years of experience in operations management, project management or a related field; experience in multinational or joint-venture environments in Vietnam is preferred.
• Strong technical knowledge and know-how in electromechanical maintenance; familiarity with local electromechanical requirements in Vietnam is a plus.
• Proven practical experience managing local vendors and third-party contractors.
• Ability to use sound judgment and experience to plan, prioritize and accomplish complex, multi-faceted operational work.
• Highly organized with solid project planning, cross-cultural collaboration, communication and problem-solving skills.
• Fluent Vietnamese and professional English verbal and written communication skills; Mandarin proficiency is a plus.
• Work location: Ho Chi Minh City, Vietnam.

Preferred Qualifications

• Experience in Electric Vehicles (EV), battery swapping/charging infrastructure, telecom tower operations or fleet management.
• Experience setting up operations teams or SOPs from 0-to-1, or hands-on experience in cross-border joint ventures.
• Familiarity with local permitting processes involving Vietnamese authorities, such as EVN, Fire & Rescue Police or the Department of Transportation, or an established local contractor network.
• Professional proficiency or fluency in Mandarin Chinese.
• PMP (Project Management Professional) or Lean Six Sigma certification is a plus.