We are looking for a QA Analyst / Business Analyst to join our team and take ownership of quality across business-critical applications.
This is a QA-first hybrid role, combining strong hands-on QC with solid Business Analysis skills. You’ll be the first to review an incoming ticket or requirement — investigating the issue, understanding the business context, and determining whether it is a genuine defect, expected behaviour, or a new requirement before it reaches development.
Our platforms support two established businesses: a commercial furniture installation and logistics company and a circular-economy consultancy for fit-out projects, covering project delivery, warehousing, logistics, asset auditing, reuse, and reporting. One platform is also being rebuilt on a new technology stack, with migration running alongside ongoing feature development.
What you will do
Triage and investigate: Reproduce reported issues, identify root causes where possible, and classify them as defects, expected behaviour, or new requirements before handing them to developers.
Clarify requirements: Resolve ambiguity, identify missing or conflicting requirements, map workflows, and define clear, testable acceptance criteria before development starts.
Test end-to-end: Design and execute functional, regression, and exploratory testing across both platforms, including positive/negative scenarios, boundary conditions, invalid data, and permission-related cases.
Validate business rules and data: Verify business logic, access permissions, API responses, data, and reporting behaviour, including background-processed or eventually consistent data.
Support migration and UAT: Compare legacy and new-system behaviour, validate migrated data, mappings and relationships, and support UAT activities.
Manage defects: Report issues with clear steps, expected vs. actual results, severity, evidence, and business impact; verify fixes and escalate only where a genuine business decision is required.
Who we are looking for
3+ years of combined QA/QC and Business Analysis experience, with strong hands-on QC capability and solid BA judgement.
Strong experience in manual testing of business web applications, including designing test cases and test plans rather than simply executing predefined scripts.
Good understanding of test design techniques, including boundary-value and negative testing, and experience managing the full defect lifecycle in an issue-tracking tool.
Comfortable testing beyond the UI using REST/JSON APIs, browser DevTools, and basic SQL for data validation.
Able to turn ambiguous requirements into clear documentation, user stories, workflows, and testable acceptance criteria, and translate business needs effectively for developers.
Strong analytical and problem-solving skills, with the ability to work independently on an assigned feature or module with limited supervision.
Strong written and spoken English is essential, with the ability to work directly with international business stakeholders.
Experience with data migration, legacy modernisation, or UAT is a plus.
Exposure to test automation such as Selenium, Cypress, Playwright, or API automation is an advantage, although this role is primarily focused on manual and exploratory testing.
Experience with role-based access, multi-client data, reporting/BI, or the ability to read code at a high level is a plus.
Familiarity with Jira, Monday.com, browser DevTools, SQL clients, API testing tools, Git/Bitbucket, Power BI, or test-management tools is beneficial.
What we offer
Attractive and competitive performance-based compensation package.
Full gross salary during probation.
Generous 13-month salary and dedication bonus.
Comprehensive healthcare insurance package and annual health check-ups.
Flexible check-in time before 10:00 AM on weekdays.
2-day remote work per week.
12 annual leave days, 5 sick leave days, 11 public holidays as required by Vietnamese Labor Law, plus one extra day off for Christmas.
Opportunity to work on global projects, collaborate with international teams
Daily breakfast, Happy Thursday gatherings to connect with colleagues.
Active sport clubs such as badminton, running, football, music clubs.
Teambuilding activities, annual company trips, and year end party.
Continuous learning opportunities through technical & soft skills training, English classes, and internal communities.
Financial assistance for important life events, including marriage, childbirth, and bereavement, ensuring support at every stage of life.
