[English-required] Senior Project Manager (UK Timezone)

Mô tả công việc

About Laidon 

Laidon, a Certified SAP Partner, operates globally with offices in the US, Japan, and Vietnam, and sales presence in Australia, Germany, England, and Singapore. 

Laidon developed SimpleMDG (simplemdg.com), a powerful master data governance solution on SAP BTP that fortifies master data foundations, enhances operational excellence, ensures compliance, and drives innovation at scale. 

With over 100 out-of-the-box S/4HANA data objects and workflows, SimpleMDG supports powerful governance while eliminating the need for slow, complex, and expensive customizations. SimpleMDG is the master data governance and management platform for enterprises running SAP.

 

Role Overview 

We are seeking a highly experienced Senior Project Manager to join our dynamic team in Vietnam, specifically dedicated to overseeing the successful delivery of projects for our European market. In this critical role, you will act as the primary bridge between our development teams and European clients, ensuring projects are executed within scope, timeline, and budget. 

The ideal candidate will have an extensive background in project management, exceptional English communication skills capable of matching Europe-based standards, and a proven ability to lead cross-functional teams across time zones. This is an exciting opportunity to contribute to the growth and success of our product, SimpleMDG, by driving the excellent execution of implementation phases and successful delivery of high-profile European projects.

 

Responsibilities

• Serve as the main point of contact for European customers throughout the project’s onboarding, implementation phases to delivery.
• Lead cross-functional teams (Technical, QA Engineers, Client Support, DevOps, Business analysts) to deliver projects on time and within scope.
• Develop detailed project plans (project objectives, scopes, kick-offs, schedule meetings), execution roadmaps (track project milestones, status update) and deliverables.
• Manage communication with internal stakeholders, European clients, vendors, and the leadership team.
• Collaborate with internal stakeholders (Sales, Presales) to ensure smooth communication and expectation setting.
• Monitor customer feedback and escalate issues to ensure prompt resolution.
• Prepare and maintain customer-facing documentation such as project plans, meeting notes, and status reports.
• Maintain project documentation and ensure project tools (e.g., Jira, Smartsheet) are updated.
• Proactively identify project risks, dependencies, and constraints.
• Escalate critical issues appropriately with actionable recommendations.
• Resolve conflicts and remove blockers to maintain delivery momentum.
• Ensure compliance with project governance, PMO standards, and delivery methodologies.

Yêu cầu công việc

• Working Hours: Must be able to work according to the UK time zone, around 1 pm to 11 pm VN time.
• Extremely fluent in English (native or near-native proficiency required) to seamlessly communicate with, present to, and manage European stakeholders.
• 8+ years of experience in project management, customer success, or account management (preferably in tech or SaaS).
• Project Management Professional (PMP) or equivalent PM certification is required.
• Bachelor's degree in Business Administration, Information Systems, or related fields.
• A customer-first mindset and strong interpersonal skills.
• Strong organizational and time management skills; ability to manage multiple priorities in a fast-paced environment.
• Familiar with Project Management skills with strong communication, negotiation, and problem-solving.
• Experience in SAP or ERP environments is a plus but not required.
• Detail-oriented with the ability to document accurately and follow through.
• Proactive, resourceful, and solutions-oriented.
• Able to work independently while also being a strong team leader.